Enterprise Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager in United States.

This is a high-impact strategic customer success role focused on managing and expanding relationships with some of the largest and most complex enterprise customers operating in critical physical industries. You will act as a trusted advisor to executive stakeholders, helping them transform how they use technology to improve safety, efficiency, and operational performance at scale. Working across multi-year partnerships, you will drive adoption of a connected operations platform and ensure customers realize sustained business value. The role requires strong strategic thinking, executive presence, and the ability to influence cross-functional internal teams including Product, Sales, and Support. You will design and execute joint success plans that align customer outcomes with platform capabilities and long-term transformation goals. This is a highly visible position where your work directly impacts global supply chains and large-scale operational systems.

• Own and grow strategic relationships with enterprise and Fortune 500 customers, acting as their primary advisor post-sale to ensure long-term platform success.
• Develop and execute joint success plans that define measurable outcomes, transformation goals, timelines, and value realization metrics.
• Lead executive business reviews, presenting strategic insights, usage trends, and future roadmap alignment to senior customer stakeholders.
• Drive customer adoption and expansion by identifying workflow transformation opportunities across safety, efficiency, and operational domains.
• Partner cross-functionally with Sales, Product, Engineering, and Support to advocate for customer needs and influence internal roadmaps.
• Proactively identify risks, barriers, and expansion opportunities, ensuring customers maximize the value of the platform over time.
• Serve as the voice of the customer internally, translating field insights into actionable product and business recommendations.

Requirements:

• 6+ years of experience in Customer Success, Account Management, Strategic Consulting, or similar enterprise-facing roles.
• Proven experience managing large, complex enterprise or Fortune 500 accounts within SaaS or technical product environments.
• Strong executive communication skills with the ability to influence stakeholders at all levels, including C-suite leadership.
• Demonstrated ability to manage high-stakes relationships with strong emotional intelligence and strategic prioritization skills.
• Track record of driving customer transformation, adoption, and measurable business outcomes in complex environments.
• Ability to operate effectively in ambiguous, fast-paced, and change-heavy enterprise settings.
• Strong analytical and problem-solving skills with a proactive, ownership-driven mindset.
• Bachelor’s degree or equivalent professional experience required.
• Willingness to travel up to 25–40% as needed for customer engagements.

Benefits:

• Competitive on-target earnings with performance-based bonus and equity opportunities
• Fully remote or flexible working model within the United States (role-dependent location guidelines)
• Comprehensive health, dental, and vision insurance
• Paid parental leave and family support programs
• Professional development stipend and career growth opportunities
• Equity in a high-growth public company
• Flexible PTO and employee-led work arrangements
• Inclusive, mission-driven culture focused on impact and long-term value creation