Enterprise Customer Success Manager (US, Remote)

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us.

Key Responsibilities:

- Maintain ownership of a portfolio of existing customers and develop relationships and key understanding of the customers’ business and usage of Level AI and help ensure the customer is getting value from the product.

- Driving process change and product adoption through change management, training and enablement, project management, and executive relationships

- Monitoring customer health across the customer journey and taking data-driven actions to influence the right behavior

- Conducting Quarterly Business Reviews at an executive level to demonstrate the qualitative and quantitative value

- Championing and owning customer retention and partnering with sales on upsells

- Advocating for customer needs and educate them on adopting new features as we continue to enhance the product

- Confidently working in an ambiguous environment, collaborating internally and externally to solve pain points for your customer

- Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers

- Be an expert in Level AI product

Qualifications:

- 6+ years of experience in an enterprise environment with Customer Success, Sales, Support/Service, or customer-facing roles

- Eager to learn, try new things, and take calculated risks

- Data-driven, a process-oriented individual who can point to ways you’ve upleveled the product/process and people in your professional experience past

- Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Compensation: We offer market-competitive compensation, based on the skill set and aptitude of the candidate.