Job Description
As an Enterprise Customer Success Manager you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management first and foremost while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Act as a strategic partner to customers orchestrating cross-functional internal teams and engaging executive technical and business stakeholders to understand customer goals and translate them into a clear deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver clear outcome-driven value stories that connect Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews as a forum to demonstrate impact align on priorities and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered extract insights from large datasets identify gaps and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform that enables reliability efficiency and informed decision-making.
- Own and project manage the on-boarding process for new customers
- Collaborate cross-functionally with AEs SEs TAM Product Support Enablement and other technical teams to ensure consistent value delivery and messaging.
Who You Are:
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience including CTO VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
- Fluent in written and spoken English
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development product training and career pathing
- An inclusive company culture able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package and may include variable compensation. Actual compensation is based on factors such as the candidate's skills qualifications and experience. In addition Datadog offers a wide range of best in class comprehensive and inclusive employee benefits for this role including healthcare dental parental planning and mental health benefits a 401(k) plan and match paid time off fitness reimbursements and a discounted employee stock purchase plan.
About Datadog:
Datadog is the leading observability and security platform for the AI era providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications infrastructure data models and security into one place using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram LinkedIn and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy please visit Interviewing at Datadog AI Guidelines.
Skills Required
- 3+ years in a Customer Success or Account Management role
- Experience in B2B tech or SaaS
- Ability to travel for customer onsite visits and events
- Strong communication skills with attention to detail
- Familiarity with Fortune 1000 companies
What the Team is Saying
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Datadog Compensation & Benefits Highlights
- Healthcare Strength—Comprehensive medical dental and vision coverage is paired with company-provided mental-health access and support for gender-affirming care. Fitness reimbursements in eligible locations further bolster wellbeing.
- Parental & Family Support—Fully paid gender-neutral parental leave and extensive family-forming benefits (adoption fertility preservation surrogacy) are highlighted. Childcare subsidies and pet-related support where eligible add practical family assistance.
- Equity Value & Accessibility—New-hire RSUs and an employee stock purchase plan at a discount provide broad ownership opportunities. Feedback suggests these equity programs meaningfully complement cash compensation in many roles.
Datadog Insights
What We Do
Datadog (NASDAQ: DDOG) is a global SaaS business delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation cloud migration and infrastructure monitoring of our customers' entire technology stacks. Built by engineers for engineers Datadog is used by organizations of all sizes across a wide range of industries. Together we champion professional development diversity of thought innovation and work excellence to empower continuous growth. Join the pack and become part of a collaborative pragmatic and thoughtful people-first community where we solve tough problems take smart risks and celebrate one another.
Why Work With Us
At Datadog we learn from and celebrate each other daily - each win is a team win. Datadogs solve tough problems innovate pragmatically and grow together. We promote from within provide mentorship and opportunities for career development and support our colleagues in the process. Best of all? We truly love what we do.
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Datadog Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them and their team.
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Date Posted
05/19/2026
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