Enterprise Monitoring Analyst I/II- 004364

Summary:

The Enterprise Monitoring Analyst ensures that system hardware, operating systems, and software systems for EHP and all Subsidiaries are properly monitored to achieve compliance with enterprise standards and promote the achievement of SLAs. This position will partner with Engineering, infrastructure, and applications teams to design, build, implement, and maintain complex monitoring configurations needed for their systems. This position requires an individual with an overall in-depth knowledge of IT logical, technical, and monitoring architecture principles.

Essential Responsibilities/Accountabilities:

Level I:

• Maintains and documents system configuration as well as all ongoing moves and changes within monitoring environment.

• Performs day-to-day administration of assigned monitoring tools.

• Works closely with Infrastructure and Application Technical teams to:

o ensure monitoring systems are used effectively

o help define appropriate alerts for their environments

o help them understand and implement monitoring for performance bottlenecks in applications

• Performs implementation, maintenance, and upgrades of monitoring tools and documents processes and changes within the monitoring environment.

• Monitors all data center hardware platforms for hardware and operating system-related alerts, errors, warnings, performance, communications-related issues, or problem conditions.

• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.

• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

• Regular and reliable attendance is expected and required.

• Performs other functions as assigned by management.

Level II - In addition to Level I responsibilities:

• Performs advanced day-to-day administration of assigned monitoring tools.

• Provides consulting to Infrastructure and Application technical teams to match hardware/software functionality to monitoring tool capabilities.

• Develops and maintains custom reports based on customer requirements.

• Develops custom device-monitoring utilizing standard and extended MIBs.

• Designs and builds complex application and system reporting dashboards.

Minimum Qualifications

NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

Level I:

• Bachelor's degree in Computer Science, Information Technology or relevant field (or four additional years related work experience in lieu of degree).

• Three years of related work experience.

• One year work experience in an Open Systems environment, with Enterprise Monitoring or UNIX/Windows Systems experience.

• Two years of experience with Network Monitoring.

• Knowledge of servers and Enterprise Networking.

• Knowledge of PC's and desktop software.

• Good analytical abilities and demonstrated ability to communicate with internal and external personnel in a professional manner.

• Experience with Windows 2012 servers or greater.

• Ability to exercise good judgment, work independently and maintain a high degree of professionalism is essential.

• Ability to respond quickly to issues facing high availability, high demand, and enterprise wide services a must.

• Ability to work irregular hours and be on call. Working knowledge of Windows and Linux.

• Special software: Solarwinds, Dynatrace, Splunk, Ansible, ServiceNow.

• Azure and AWS experience a plus.

Level II - requires similar qualifications as Level I, plus:

• Five years of experience administering enterprise monitoring environments.

• Five years of experience with a diverse set of operating systems (Unix AIX, RedHat Linux, Windows).

• CCNA, MCSE, Solarwinds, ITIL certifications preferred.

• Proactively seeks out opportunities to improve all processes.

• Excellent analytical abilities as well as ability to communicate with internal and external personnel in a professional manner.

• In-depth analytical skills for problem solving and troubleshooting.

• In-depth knowledge of Network Protocols, DHCP, DNS, SNMP, MIBs, TCP/IP Stack, Netflow, WMI, virtualization, Storage. Strong skills in SQL Scripting, Powershell, Perl.

• Excellent oral and written communication skills. Attention to detail. Ensures all communications are clear, concise and understood by others.

Physical Requirements

• Ability to complete work in a traditional office environment under fluorescent lighting.

• Ability to orally communicate.

• Must be able to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time.

• Must be able to travel across the enterprise.

• Ability to work in a home office for continuous periods of time for business continuity.

• Willingness to provide 24x7x365 support, some weekend work.

The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)