Enterprise Platform Consultant

Job Description:
The Enterprise Platform Consultant (EPC) serves as both a customer-facing, and internal relationship expert. They are responsible for developing a product support strategy plan that will enable organizations to promote a culture of learning to meet and/or exceed their workforce technology development objectives. They work with the customer's plan admins to understand organizational objectives, will design and define the work needed to manage and maintain. They advise and manage accounts with items such as: license management and distribution strategy, platform enablement, account structure design, designated self-serve experience(s), and issue escalation and mitigation.
Who you're committed to being:

• You have the ability to listen and communicate effectively with executives and leaders at all organizational levels
• You have excellent business acumen with ability to simplify complex technical subjects to ensure mutual understanding
• You enjoy learning and are open to new ways of doing things

What you'll do:

• Liaise with multiple customer SME groups and assist them in designing and implementing a strategy that translates learning objectives into business results
• Provide data analysis and usage tracking and provide corresponding recommendations
• Own ongoing license management and distribution, maintaining account structure, and channel administrative maintenance
• Own the ongoing learner and leader training for Enterprise and strategic accounts
• Provide and design documentation for customer specific processes and specific user experiences within the plan
• Serve as a capture point for voice of the customer and provide feedback to Global Success Team leadership and to account leadership on recurring issues to help enhance product & services capability

Experience you'll bring:

• Experience in a software product/plan management role
• Experience in SaaS customer onboarding or implementation, customer engagement or technical support experience
• Exposure to Enterprise-grade SaaS applications and show a competence in the ability to work within them

Requirements:

• Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree

Why you'll love working here:

• We're remote- and hybrid-friendly
• We're mission driven and values guided
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We're lifelong learners and champion team member growth and advancement
• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:
We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud product, teams can develop critical skills, improve processes and gain data-driven insights.
We're a community of growth seekers and lifelong learners who are out to do big things that make a difference in people's lives, and we're looking for curious, talented people to join us. Our culture of trust, autonomy, and genuine collaboration create an environment where you'll grow as a human and as a professional. Because to us, your growth is our growth, and vice versa.
Physical and Mental Requirements
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.
EEOC Statement
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
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