Enterprise Reals Manager

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers' success will be the engine that drives Udemy's success.
Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative
About the Role
We are looking for an Enterprise Renewal Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Customer Success and Account Executive team to maintain and grow our account base.
The Renewal Manager will proactively manage a portfolio of 70+ large enterprise client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.
Here's What You Will Be Doing:

• Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and recommended course corrections
• Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription
• Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client
• Directly negotiate all terms with client procurement teams
• Prepare proposals, including renewal rate calculations, and contract preparation
• Work closely with Finance and Legal teams to ensure all contracts are accurate
• Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy
• Respond to questions from Customer Success Managers, Account Executives and UB leadership on any aspect of the renew

We Are Excited About You because You Have:

• 3-4 years of B2B SaaS renewals experience working with large, enterprise-level accounts (> $100k ACV)
• Ability to negotiate terms for complex deals while maintaining great client relationships
• Superior time management skills; excellent attention to detail
• Solid experience managing clients with Salesforce.com
• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

We understand that not everyone will match the above qualifications 100%. If your background isn't perfectly aligned but you feel you would be a great addition to the team, we'd love to hear from you.
Minimum salary of $93,000 + variable + equity + benefits (see below)
#LI-KM1
About Udemy
At Udemy, we're all about improving lives through the power of learning. We are a leading global learning company and one of the world's largest education platforms with more than 54 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywhere, but opportunities can be hard to come by. That's why we're focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by empowering our learners, our instructors, and businesses around the world.
We are proud to be recognized for our world-class employee experience. Learn more about our Great Place to Work certification here and find out what it's like to work at Udemy on our blog .
Udemy is headquartered in San Francisco with global offices in the US, Turkey, Ireland, Australia, India, and Brazil. Learn more on our company page .
Information regarding data privacy is available within the Udemy Careers Privacy Notice .
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified applicants with arrest and conviction records.
Udemy Benefits:

• Eligibility: Regular, full-time employees are eligible for Udemy's benefit programs.
• Health Plans: Medical, dental, and vision coverage (100% coverage for employee-only).
• HSA/FSA/Commuter: Pre-tax savings/spending plans available; generous HSA employer contributions for those enrolled in the HDHP medical plan.
• Life/Disability: Employer-paid life insurance (supplemental available), in addition to short-term and long-term disability.
• Retirement: Access to 401(k) with annual employer contribution.
• Wellbeing: Corporate memberships for meditation and mindfulness, therapy and coaching, financial planning, primary care, tele-health, health advocacy, parent/newborn support, and employee discounts.
• Education: Free access to the entire course library on the Udemy and Udemy for Business platforms; annual stipend for external learning beginning at six months of employment.
• Charitable Matching Program: Employer match of monetary contributions to eligible nonprofits and charities that carry a 501(c)(3) tax status.
• Vacation: 15 days per year of Paid Time Off for hourly; flexible Discretionary Time Off for salaried.
• Parental Leave: 8 weeks of leave at 100% pay for parents who take time off from work following the date of birth, adoption, or foster placement beginning at six months of employment; this amount is in addition to pregnancy-disability benefits at 100% pay, if applicable.
• Holidays: 11 paid holidays throughout the year