Enterprise Shipper Customer Success Manager - (Remote USA)

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for an Enterprise Customer Success Manager to join our outstanding DAT iQ Freight Market Intelligence team in Denver, CO.

You’ll bring your background in the transportation industry, along with your experience in product training and customer communication skills to this critical role.

This is your opportunity to make a major contribution to customer success and retention with a SaaS company that has been at the forefront of freight analytics for over 44 years.

This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states:

AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MI, MN, MT, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Candidate Profile

• Highly effective communicator, who can build and maintain relationships with customers in a B2B environment.
• Deep understanding of the freight and logistics industry.
• Strong analytical skills and adept at working effectively with numbers and figures.
• Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast paced environment.
• Comfortable working without direct supervision, or closely with a team.
• Experienced with high quality product training and support.

What You’ll Do

• Deliver customer onboarding, product training, product support and proactive communication to DAT IQ shipper customers.
• Manage accounts and keep customers abreast of new features and enhancements.
• Be the “voice of the customer” to Product Management, Sales and Product Support.

The Skills and Experience You’ll Need

• Background in the transportation, logistics or supply chain industry is required.
• Excellent communication skills in presentations, by email and in correspondence.
• Strong analytical skills, quick with numbers, and advanced spreadsheet skills.
• Experience presenting analysis and information with Tableau is required.
• While web presentations are the routine, 10-15% travel is required.
• Bachelor’s degree, or significant direct industry experience in lieu, is required.

(Colorado only) In accordance with the Colorado Equal Pay for Equal Work Act, the minimum salary for this role is $70,000 base salary, plus Bonus, plus benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)  <#LI-DM1>