Enterprise Technical Support

Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs Notion provides one place for teams to get everything done seamlessly connecting docs notes projects calendar and email—with AI built in to find answers and automate work. Millions of users from individuals to large organizations like Toyota Figma and OpenAI love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays Tuesdays and Thursdays our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

As a enterprise technical support specialist you will work closely with our enterprise customers and engineers to resolve their most complex issues. You will also help build out systems and processes to manage tasks to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.

• Work closely with our largest customers providing white-glove support to solve the most challenging support interactions

• Build and maintain strong relationships with enterprise customers ensuring high levels of engagement and satisfaction

• Lead the troubleshooting and resolution of advanced technical issues across Notion’s platform and embedded partner applications with a focus on unlocking AI usage for customers

• Act as a bridge between your customers and Notion engineering teams by reproducing issues driving resolution through detailed bug reports and closing the loop proactively with your customers

• Work cross-functionally across engineering and product to build processes and manage issues

• Perform advanced troubleshooting of products and embedded partner applications

• Reproduce customer issues perform initial codebase triage and file bugs with Engineering

• Manage key performance metrics defined within the team

• Respond to high-priority customer issues

• Create refine and scale support processes working to improve overall support efficiency and effectiveness in handling complex high-priority cases

• Collaborate on the creation and maintenance of both internal knowledge and customer-facing documentation enhancing self-service support options for customers

• Participate in an on-call rotation to assist customers outside of normal working hours (once in a few months)

• 10+ years of experience in technical support technical account management or similar role

• You have a strong understanding of and experience with REST APIs

• You have experience advising customers on AI tool adoption

• You have knowledge and experience troubleshooting desktop applications on Microsoft Windows and macOS

• You have experience advising both technical and non-technical stakeholders and communicating complex issues with clarity

• You have knowledge of Single Sign-On including OAuth SAML and SCIM

• You have strong analytical debugging and problem-solving skills

• You are able to analyze server and client application logs and identify the root cause of errors

• You have strong written and verbal communication skills and can work with both technical and non-technical audiences

• You are able to balance user expectations while understanding policies and compliance boundaries

• You are able to work under pressure and remain focused confident and professional

• You are able to collaborate effectively with peers and across teams that are located in multiple offices

• You don’t need to be an AI expert but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

• Knowledge of Linux APIs NoSQL MySQL and similar open-source technologies

• Experience with scripting languages such as Python Java JavaScript or TypeScript

• Deep existing knowledge of Notion

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description we still encourage you to apply. If you’re a builder at heart share our company values and enthusiastic about making software toolmaking ubiquitous we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories consistent with applicable federal state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please let your recruiter know.

Notion is committed to providing highly competitive cash compensation equity and benefits. The compensation offered for this role will be based on multiple factors such as location the role’s scope and complexity and the candidate’s experience and expertise and may vary from the range provided below. For roles based in San Francisco the estimated base salary range for this role is $160000 - $180000 per year.

By clicking “Submit Application” I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy.

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What We Do

Notion blends your everyday work tools into one. Product roadmap? Company wiki? Meeting notes? With Notion they're all in one place and totally customizable to meet the needs of any workflow. It's the all-in-one workspace for you your team and your whole company. Mission: We humans are toolmakers by nature but most of us can't build or modify the software we use every day — arguably our most powerful tool. Here at Notion we're on a mission to make it possible for everyone to shape the tools that shape their lives.

Why Work With Us

Here at Notion our work shapes our culture and our culture inspires our work. We seek to hire creative toolmakers that want to be the best in their craft. If every employee is able to focus on being the best toolmaker in their craft we'll be able to achieve our mission of enabling the world to better solve its problems.

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