Executive Assistant I - Chief Customer Officer (Hybrid)

Position Summary:

PagerDuty is seeking an Executive Assistant to support the Chief Customer Officer (CCO) and members of the CCO’s executive team. This person will report directly to the CCO as a partner and trusted advisor. This person will engage across PagerDuty Globally ( North America, South America, Europe, Asia and Japan), interface with Customers and organizations including where the CCO has speaking engagements (on stage and remote). The job includes managing correspondence (email, phone, mail) and handling more complicated special projects such as event management for monthly executive meetings, annual and quarterly leadership events, coordination of internal and external meetings, public speaking logistics including complex travel logistics. In keeping with these duties, this person will be required to develop an acute understanding of the CCO’s work style, and requirements, and to utilize this understanding to decide which scheduled events, meetings, and requests are most appropriate for allocation of the CCO's time. This person must proactively handle administrative tasks with minimal disruption to the Executive, actively listen to and resolve problems, and anticipate and meet the challenges of a fast-paced environment. In summary, this person is expected to conform to the highest standards of performance, dependability, and professionalism.

You will be responsible for;

          Calendar / Meeting Management

• Manage the schedule so that the CCO's time is allocated accordingly to the highest priorities and partner with necessary members of the CCO leadership team to assess priorities.
• Gather briefings, presentations, materials, and appropriate information to prepare the CCO for internal and external meetings; follow a protocol for briefings and follow-up on action items until complete.
• Serve as the primary point person managing the CCO's complex and ever-changing schedule.
• Remain aware of current priorities and long-term goals to coordinate the calendar in the most effective and productive manner.
• Attend and manage weekly staff meetings, and capture action items.
• Manage CCO's participation on other boards.
• Understand company priorities and CCO's engagements.

         Communications

• Review, prioritize and triage the CCO's emails.
• Flag the most important items and respond as appropriate.
• Track outstanding items and emails until complete.
• Receive and handle inquiries and requests in a timely manner; determine the urgency of the response and escalate issues as appropriate.
• Communicate daily on upcoming events to maximize efficiency.
• Act as an ambassador to the Office of the CCO.
• Interact with all functions and levels of leadership and employees.
• Be prepared with an informed perspective and recommendation in order to serve as a partner to CCO.

        Travel Management

• Arrange all logistics for the CCO's travel.
• Optimize travel based on airports, transit, meeting locations, hotels, etc.
• Experience managing complex travel logistics domestically and globally.

         Event Management

• Manage executive team virtual and in-person meetings, Town Hall sessions and off-sites.
• Manage Board of Directors and Committee Meetings; including virtual meetings, and in-person off-sites and meetings.

  Knowledge, Skills & Abilities:

• Seasoned EA with excellent interpersonal and customer service skills with the ability to handle difficult situations with confidentiality, diplomacy, and tact.
• Superior organizational, multi-tasking, and time management skills, with strong attention to detail and the ability to create repeatable processes and scalable systems.
• Develops strong relationships and works collaboratively at all levels inside and outside of the organization; strong interpersonal skills to quickly build rapport with internal and external partners.
• Strong critical thinking, problem-solving, and researching skills. Must have excellent judgment and be able to anticipate issues and identify resolutions in a timely manner.
• Excellent presentation, written, and verbal communication skills.
• Professional demeanor and representation of the CCO - must act to the highest professional standard, be presentable and calm in all circumstances.
• 24/7 work ethic and mentality.
• Ethical; having the utmost integrity and a positive example for others to emulate.
• Tech-savvy; advanced knowledge in G Suite (Google Docs, Slides, Calendar), Slack, as well as Excel/Sheets, audio and video meeting technology.
• Seasoned mentality, that no job is too big and no job is too small to personally own and execute.

Education and Experience:

• Bachelor’s degree preferred.
• Minimum 7(+) years of Executive support; with direct Senior/Executive Leadership support experience in a fast-paced corporate tech environment with great references.
• Experience leading other administrative professionals is a plus and experience cultivating a strong culture amongst an administrative community.

The base salary range for this position is 120,000 - 183,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.