Job Description
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Responsibilities:
- Involved in a variety of projects spanning all parts of Talkdesk including internal initiatives, new market explorations, etc
- Provide a bridge for smooth communication between the CEO, and executives across Talkdesk, enabling effective cross-functional collaboration across the organization
- Collaborate with other Talkdesk teams focused on Sales and Partnerships, FPA and Investor Relations, and Business Development
- Aligning with the CEO on the vision across all business functions and driving initiatives to achieve that vision
- Serve as a primary liaison between Talkdesk and its Board of Directors
- Project manage Board meeting prep and creation of Board meeting materials
- Provide a bridge for smooth communication between the CEO and execs across Talkdesk, enabling effective x-functional collaboration across the organization
- Drive growth by driving business cadence – leadership offsites, monthly business reviews, weekly and monthly sales meetings
- Successfully complete critical aspects of deliverables – setting agenda, drafting correspondence, and following up on initiatives to facilitate the CEO's ability to effectively execute on top priorities
- Work with the CEO and Talkdesk’s PR & Communications team to prioritize inbound speaking and interview requests for the CEO
- Prepare and present to internal and external audiences. Manage and drive company-wide meetings/ All-Hands
- In the situations where CEO has multiple commitments, recommend best path and fill in for him as at the other commitment
Requirements:
- 10+ years of relevant operating experience, with experience building teams
- Experience managing complex projects and operations
- Significant cross-functional project experience, working with many stakeholders, across departments, etc
- Operating experience in multiple departments is ideal
- Natural executive presence and comfortable working with senior leaders
- Structured thinker with a strong bias towards problem-solving
- An extreme growth mindset, driven by intense curiosity
- Organizational and Process management skills to manage a wide range of incoming requests and responsibilities
- Ability to create order and direction out of abstract and unclear information
- Emotional intelligence and the ability to establish strong and trusting relationships
- Excellent relationship building, communication and influence skills
- Law degree is ideal
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.Date Posted
10/28/2023
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