Expert Client Manager - AUTO (REMOTE)

The Expert Client Manager owns the client relationship. Oversees and maintains a consultative relationship with the client, acting as the primary contact and partner for all Acxiom products and services. Responsible for driving account strategy and maintaining excellent client communication at all levels of the organization. Works closely with the client to regularly review account performance, identifying and communicating opportunities for additional Acxiom support. In addition, they are responsible for developing the business by identifying and selling additional services within the Acxiom product portfolio.

RESPONSIBILITIES:

• Responsible for meeting client expectations and ensuring the client is kept fully up to date with critical activity on the account.
• Client Satisfaction is measured biannually through survey/Net Promoter process.
• Responsible for the development and growing existing client revenue/generating new business through value-based upselling.
• Achieves contracted revenue target and incremental growth (target within account).
• Responsible for account plan development.
• Responsible for client stakeholder relationship penetration and appropriate relationship mapping across all lines of business within assigned territory.
• Act as the key interface between the client and all relevant Acxiom product teams.
• Escalation point for issues, problems and feedback to client/stakeholders and teams.
• Negotiate contracts on behalf of company.
• Responsible for managing within salesforce all records of sales, revenue, and other key account information.
• Lead client-facing and internal troubleshooting efforts.
• Work closely with cross-functional team leads helping to support overall business strategy, developing new business opportunities, creating quarterly business review presentations and other client needs.

QUALIFICATIONS:

• Bachelor's degree from a four-year college or university or equivalent work experience.
• Able to analyze problems and strategize for better solutions.
• Knowledgeable of sales process from initiation to close.
• Able to multitask, prioritize, and manage time efficiently.
• Proven negotiation skills and ability to build strong interpersonal relationships with clients and management.
• Experience in data, digital and/or marketing services industry.
• Preferred 7+ years of experience in an account leadership role in sales, marketing or agency environment for Auto OEMs or large Dealer Group or applicable experience.
• Demonstrated ability to understand the customer's business and align client services to client priorities and link to Acxiom value proposition.
• Consultative/Persuasive skills.
• Excellent group presentation and storytelling skills.

TRAVEL: Up to 35%

LOCATION: Homebased

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

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Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [email protected].