Field Applications Engineer

We are seeking an experienced Field Applications Engineer to join our team and drive our customer pursuits in North America. Turntide designs, develops and manufactures axial flux motors, HV inverters, LV motor controllers, batteries, pumps and fans for commercial vehicle, off-highway vehicle and non-road applications. We sell our product directly to OEMs and System Integrators.  Our axial flux technology is unique in the industry and offers higher power density and efficiency compared to radial flux technology. The power electronics line is positioned to offer the highest performance at the lowest cost. OEMs and system integrators combine our batteries in series and parallel to offer different system level voltages and energy levels creating the perfect energy storage and drive unit for each application. 

The Job 

We’re looking for someone who has the following attributes: 

• Enthusiastic and flexible with a keen approach to learning 

• Commercially astute with proactive problem-solving skills to ensure customer needs are understood and met 

• Strong interpersonal, verbal and written communications and relationship building skills with internal and external stakeholders 

• Able to handle customer confidential information  

• Flexible to travel nationally and internationally, sometimes at short notice 

• A safety-first approach with respect to high voltage/high current systems and products, manual handling, 5S, etc. 

• Establishes and maintains a positive customer interactive experience 

• Able to interface with multiple departments to accomplish tasks 

• Self-motivated with the ability to manage his/her own workload to achieve deadlines 

Key Responsibilities 

• Work within the Applications Engineering and Sales Team reporting to the NA Sales Director 

• Engage with a range of customers from small to global enterprises 

• Assist with motor characterization using dynos at our facilities in Waterloo, Canada, the UK and on-site customer locations 

• Respond to customer queries via email, telephone, remote desktop or on-site 

• Log and analyse data from the CAN communication network (CANopen, J1939, etc.) 

• Generate and maintain Turntide documentation e.g. FAQs, Application Notes, Visit Reports. 

• Partner with the Sales Team working with customers to understand their technical needs and drive that feedback into Turntide Product and Engineering groups. 

• Inform customers about the use of Turntide products through formal and informal training, including maintaining user documentation, service manuals and maintenance manuals 

• Support the installation, maintenance, operation, troubleshooting, repair, and customer training of Turntide products at customer locations 

• Translate customers’ needs into potential improvements to the platform, by presenting information to the design teams on customer usage 

• Assist all design for serviceability activities early in the product life cycle 

• Provide build/assembly support during the prototype, pilot, and production phases 

• Document in-field issues and provide input for escalation of difficult-to-solve problems to the designated technical support group 

• Help establish a preventative maintenance schedule to be carried out regularly by customers 
• Assure all customers’ problems are handled with a minimum delay and within the allotted time 

Qualifications 

• Experience (Industry preferred; academic will be considered) in one or more of the following: 

• Battery storage solutions / Battery Management Systems 

• Power Electronics (Inverters, DCDCs, OBCs) 

• Electric Machines (PMAC, Induction, SRM) 

• Thermo Systems (Pumps and Fans) 

• Must be able to travel both nationally and internationally, sometimes with limited notice 

• Excel at working autonomously in a remote, fast-paced, and dynamic environment 

• Passionate about winning as a team; high degree of team-orientation 

• Ability to clearly communicate technical information, both verbally and in writing  

• Ability to troubleshoot and problem-solve in a logical, methodical manner 

• Establish and maintain a positive customer experience 

• Ability to interface with multiple departments to accomplish tasks 

• Self-motivated with the ability to manage his/her own workload to achieve deadlines 

• Ability to work from technical manuals, work instructions, work orders and follow-up of historic troubleshooting findings and notes 

• Strong understanding of engineering fundamentals and principles 

• Ability to quickly build a rapport with customers 

• Degree-educated in relevant discipline  

Other Relevant Experience 

• Knowledge of Functional Safety e.g. ISO26262, ISO13849, IEC61508, D0178B 

• Knowledge of EMC, Environmental, Product Safety and Electrical test standards e.g. ISO16750, ECE R10, R100 

• Experience with on highway, off highway and/or non-road vehicle applications  

• Experience presenting at industry events, customer events, STEM, etc. 

• Direct sales experience 

 The Upside 

• Competitive salary + incentive + equity 
• 100% company paid family health insurance (medical, dental, vision) 

• Retirement contribution match 

• Open Paid-Time-Off policy 

• Work remotely 

• Autonomy and flexibility to build green tech from the ground up 

Turntide Technologies is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. As such, any applicant with a disability will not be excluded unless unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability. 

Please note: Direct applications only. No unsolicited Staffing Recruitment Firm submissions will be accepted. Any unsolicited CVs received will be treated as the property of Turntide Technologies. 

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