Field Enablement Manager

We are rebuilding biotech for the AI era.
When a breakthrough is delayed the world waits. Getting a molecule from discovery to patients or a crop from lab to field involves thousands of slow manual disconnected steps. AI has the potential to change this compressing decades of R&D work into years. But that only happens when clean structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments capture structured data and run AI agents and models directly in their workflows. Over 200000 scientists around the world trust Benchling to power their most important work from academic labs to Sanofi Moderna and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools platforms or workflows you use today.

Over the coming years biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive the clothes we wear and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality and magnify its impact through modern software.

Every day scientists around the world use Benchling’s applications platform & analytics in their efforts to solve humanity’s most pressing problems. For these scientists Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants leading biotechs and the world’s most renowned research institutes.

Benchling is looking for a Field Enablement Manager focused on enablement program and platform management to own our Docebo LMS end-to-end and build the onboarding curriculum that enables our customer-facing teams to deliver at a high level. This role has hybrid responsibilities: part platform administrator part learning program contributor. You will ensure the LMS is healthy well-architected and driving measurable outcomes while also designing and maintaining content learning paths and certification programs across our internal and external consumers. This role is a key contributor to Benchling's broader knowledge infrastructure investments including our AI knowledge management initiatives.

• Own all Docebo administration: global settings user provisioning group management report configuration integrations and platform health etc.

• Design and maintain the LMS content architecture across our three personas (internal customer partners): learning plans certification tracks course libraries learner UX etc.

• Build and maintain dashboards and reporting to track completion rates certification attainment and program effectiveness

• Develop scalable onboarding and continuous learning programs for CX roles including Professional Services Customer Success and Support

• Author courses assessments job aids and certification programs

• Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content

• Refine and execute on governance processes for eLearning content lifecycle management: creation review cadences version control and deprecation

• Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem

• 3+ years of experience in learning & development instructional design or enablement within a B2B SaaS company

• 2+ years of hands-on LMS administration experience; Docebo strongly preferred

• BS or M.Sc. in Molecular Biology Biochemistry Genetics or similar life science field

• Life science background or experience enabling teams serving scientific industries

• Strong content development skills; can author or direct the creation of clear engaging enablement materials without always having deep domain expertise

• Demonstrated ability to design and build end-to-end curriculum not just maintain content including learning paths assessments and certifications

• Experience with eLearning authoring tools (e.g. Articulate Rise 360 or similar) and assessment tools (e.g. Skillable Questionmark or similar)

• Strong project management skills; can own a program from scoping through launch and iteration

• Experience building learning metrics and using data to improve program effectiveness

• Familiarity with KCS methodology or knowledge management best practices a plus

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday Tuesday and Thursday).

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Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities backgrounds and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We also consider for employment qualified applicants with arrest and conviction records consistent with applicable federal state and local law including but not limited to the San Francisco Fair Chance Ordinance.

What We Do

Biotechnology is rewriting life as we know it from the medicines we take to the crops we grow and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products. Help us bring modern software to modern science. We’re on Team Science We believe in the promise of science and the teamwork required to fulfill that promise. Whether your background is in science engineering business or another field you’re on Team Science if you believe in the power of science to solve the world’s most pressing problems.

Why Work With Us

Everyday at Benchling you’re surrounded by talented people who are really excited about the work they’re doing and the impact they’re having. It’s truly uplifting to work on a product that you can believe in and to work alongside colleagues who are energized by the shared vision of a future with less disease and greater sustainability.

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