Field Engineer Specialist

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Schedules on-site activitieswith customers, vendors and carriers. Installs, troubleshoots, repairs and maintains all equipment associated with ENA services to the customer premise, including data, voice, and wireless communication systems. Defines and diagnoses issues by applying technical expertise, product knowledge, communication and problem-solving skills. Uses independent judgment to determine root problem cause and provide resolution to customer. Manages multiple assignments with shifting priorities and time frames to meet customer expectations.
Primary Responsibilities:

• Collaborates with Engineers, Project Managers, and others to initiate technical process changes to improve serviceability, efficiency and customer experience.
• Works with customers, vendors, and carriers to schedule on-site activities surrounding all trouble, survey and installation work.
• Preps and tests hardware for installation. Updates firmware for each device. Ensures that all config components are in place and ready for production prior to dispatch.
• Travels to customer locations to install, troubleshoot and support inside wiring from carrier's demarc to access router. Troubleshoots network hardware problems, utilizes network analyzers and tests equipment. Responsible for knowing when to escalate issues to appropriate support group. Interacts with third party vendors and consultants on behalf of the company.
• Handles low voltage demarc extensions and cross connects between network devices which requires high-level knowledge of Ethernet communications and Layer 2 switching of the OSI model. Has a firm grasp on layer 1 connections (Cat 5 & 6 terminations, house cabling RJ21X and 66 blocks, identifying different fiber terminations) which will also be used heavily while in the field.
• Creates, updates and maintains accurate site documentation including all pictures and documents associated with ISP and OSP work for builds into customer's facilities. Documents all project and trouble work proficiently in an internal ticketing system.
• During ISP/OSP surveys, works with vendors and carriers to identify the most cost-effective pathway for both the customer and the company. Works with the vendor to have a firm quote generated in a timely fashion for Project Management approval and PO creation.
• Maintains appropriate equipment levels for specific coverage area. Work with Inventory Management to obtain hardware for upcoming installs. Tests and repairs equipment returned from customer locations.
• Responsible for adhering to departmental inventory management discipline and keeping the Asset Management tool accurate and up-to-date in association with activities performed.
• Other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:

• Requires knowledge of commonly-used concepts, practices, and procedures usually acquired within 1-3 years of experience in the data networking field.
• A working knowledge of Cisco command line is a requirement.
• CCNA certification is a plus.
• Experience with LAN/WAN/VPN and remote network technologies and protocols (i.e.TCP/IP, HTTP, FTP, ATM, Frame-Relay, DSL) routers, hubs and servers.
• Experience working with VoIP installation and maintenance.
• Knowledge of WiFi design, installation and maintenance.
• Experience working with carriers and troubleshooting high-capacity data circuits is a plus.
• Ability to rely on experience and best judgment to plan and accomplish goals and perform the tasks required of the role.
• Must be able to work independently with limited supervision.

Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions. Ability to communicate technical concepts to mix of non-technical and technical people.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to sit, stand, walk and bend. The employee must occasionally lift and/or move up to 75 pounds.
Work Environment:
The noise level in the work environment is moderate and changes daily.
Work Hours:
Company hours accommodate our customer's needs; evening, late night, and weekend hours are sometimes required to coordinate customer project work, maintenance, or emergency trouble restoration. This is an exempt position so the hours of work will be dependent on the work that needs to be addressed to accomplish the work ascribed to this position.
Travel:
Travel is required 90% of the time. Must be willing to stay overnight as needed. A good driving record and a valid driver's license are required to maintain this position. Travel can be local or anywhere in our customer base.
Base pay range: $58,100 - $77,400, commensurate with experience
Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Fitness membership discounts
• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.