Field Operations Manager

About Agero:
Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com .
Role Description and Mission :
This position owns overall service delivery within an assigned area/region. Responsible for building and managing the relationship with all service providers and accountable for the quality, capacity, and profitability of the area/region. Utilizes sales and relationship management skills to deliver the Agero value proposition to new and existing service providers. Tracks and analyzes reports and trends to maintain effective network development and service delivery. Performs root-cause analysis to identify gaps and drive improvements across all key metrics Works closely with client facing teams to ensure teams actions are aligned with client specific needs. Partners with Product team to align on key initiatives and implementations. Develops strong relationships and fosters key partnerships with service providers.
ESSENTIAL FUNCTIONS:

• Accountable for the overall quality, capacity, and profitability within assigned area/region.
• Owns the relationship with all Agero service providers in assigned area/region.
• Conducts regular site visits with service providers to review performance
• Delivers the Agero value-proposition to new and existing service providers
• Serve as advocate/voice of Service Providers within Agero, and the advocate/voice of Agero within the Service Provider community
• Performs root-cause analysis to identify gaps and drive improvements across all key metrics
• Anticipates area needs then explores and facilitates new provider opportunities for service delivery within assigned areas.
• Assist with client reviews, attends dealer/agent conferences, performs fieldwork and attends trade shows to build and maintain company's market presence. Establishes strong working relationships with these constituents.
• Assists in developing on-boarding and targeted recruitment strategy for growing and improving network of providers in assigned area/region.
• Builds and maintains strong and collaborative cross-functional relationships with internal stakeholders.

KNOWLEDGE, SKILLS, AND ABILITIES :
EDUCATION: Bachelor's degree in business or equivalent experience. MBA preferred.
EXPERIENCE: 3 - 5 years of experience in subcontractor and supplier relations. Experience managing relationships with third party vendors and partners. Previous service experience in the automotive industry is a plus. Strong analytical, communication and relationship building skills are a requirement.
COMPLEXITY: Excellent performance management and relationship building skills. Exceptional written and verbal communication skills. Works in a fast-paced environment and builds strong partnerships. Utilizes good judgment, analytical and decision-making skills. Works independently with minimal guidance.
ADDITIONAL REQUIREMENTS: Flexibility and up to 70% travel required.
Hiring In:

• United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VA

D, E & I Mission & Culture at Agero :
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients' relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other's differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy .