Field Service Engineer

Work Schedule

Environmental Conditions

Job Description

About us:

When your part of the team at Thermo Fisher Scientific, you'll do important work. And you'll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Apply today @ http://jobs.thermofisher.com

Location/Division Specific Information
This position offers an excellent opportunity for a highly motivated Field Service Engineer professional. The role is remote position to our Tewksbury sited will have a key impact on the success of the Compliance Test Solutions (CTS) Business Unit. CTS is the leader in providing ESD testing equipment that helps manufacturers meet their test requirements to help reduce catastrophic failure, ensure product quality, and speed time to market. CTS products have proven to be the most reliable and dependable in the world.

How will you make an impact?

The Field Service Engineer II is a direct customer-facing role that provides onsite support and service to customers. Responsibilities include the installation, preventative and corrective maintenance, calibration, and emergency break/fix repairs of electronic equipment and sub-systems used for electrostatic discharge (ESD) testing in the semiconductor industries. This role is crucial for ensuring the optimal performance and reliability of ESD testing equipment, thereby supporting the operational needs of semiconductor manufacturers.

Key Duties and Responsibilities:

• Promote customer satisfaction through proactive, professional communication with customers, sales, and factory teams.
• Offer technical support to customers via phone or email.
• Conduct product training as required.
• Offer support to engineering, manufacturing, and sales teams.
• Calibrate customer equipment according to specifications.
• Coordinate and perform scheduled maintenance.
• Respond promptly to emergency break/fix repair service requests.
• Install new equipment and provide technical support for upgrades and other special service programs.
• Perform administrative tasks such as service reports, install reports, timecards, expense reports, repair tags, weekly schedule updates, and daily check-ins.
• Provide thorough documentation and reports upon completion of each assigned job.
• Maintain flexibility with work schedule to accommodate customer needs after hours, weekends, and holidays as required.
• Promote aftermarket services, including service contracts, upgrades, and accessories.
• Provide routine feedback to management and the sales department.

Experience Requirements:

• Preferred Bachelor's degree (B.S.) or Associates degree in Engineering, Technical Electrical/Electronics/Computer experience, or 3 years of industrial/field service experience.

Knowledge, Skills, Abilities

• Proven ability to interact with customers and coworkers at a professional level and work independently.
• Experience in fixing and repairing customer equipment and field installations of applicable products.
• Computer programming experience is a plus.
• Strong technical background with the ability to repair electronic circuits to the component level.
• Proficient in using diagnostic equipment (oscilloscopes, logic analyzers, waveform generators, etc.).
• Experience working directly with customers to resolve technical issues.
• Competent in using computers for handling email, producing report documents, and documenting field problems.
• Must have a valid driver's license and an acceptable driving record.
• Ability to travel within the assigned territory and willingness to travel outside the territory when needed.
• Excellent communication skills.
• Strong customer service focus.

Travel:

• Approximately 40-60% travel required.
• Occasional visits to the Tewksbury, MA (Boston area) manufacturing site.

We offer competitive salary, an annual incentive bonus plan, 401K with company match up to 6%, tuition reimbursement, and a range of other employee benefits!