Field Service Engineer

You are the Field Solutions Expert. You don't just service one of the world’s most advanced humanoid robots; you are responsible for the health and resolution of the entire robotic platform. When a challenge exceeds a standard hardware swap you step in to diagnose complex system integrations networking hurdles and software bugs. You are the technical diplomat of GSS providing the confidence and technical clarity needed to de-escalate high-pressure situations for our global customers.

• Maximize Solution Availability: Lead high-level Root Cause Analysis (RCA) for systemic issues that impact fleet uptime moving beyond hardware to solve networking software and integration faults.
• The Technical Diplomat: Act as the primary technical point of contact for customer leadership. You provide "calm in the storm" explaining complex technical resolutions to stakeholders and ensuring high customer satisfaction.
• System Validation: Certify that all repairs and deployments meet Apptronik’s rigorous standards before the solution is handed back to the customer.
• Cross-Functional Feedback: Partner with Engineering Product and the internal team to drive "Design for Serviceability". You translate field data into actionable product improvements.
• Fleet Strategy: Help to monitor and report on fleet reliability metrics and compliance with Service Level Agreements (SLAs).

• Engineering Depth: A Bachelor’s degree in a technical discipline (Robotics ME EE or CS) or equivalent seasoned work experience in complex systems.
• Proven Experience (2+ years) in servicing and maintaining complex electro-mechanical systems (robotics and automation a plus)
• Advanced Troubleshooting: Deep experience with Linux systems ROS (Robot Operating System) and networking protocols.
• Demonstrated proficiency with standard electrical diagnostic tools including DMM Oscilloscope and isolation meter
• Stakeholder Management: Exceptional communication skills with the ability to present technical data to non-technical executive audiences.
• Solution Level Thinking: The ability to see the "big picture" of how a robot interacts with a customer's WMS WES and local infrastructure.

• Bachelor’s degree in a technical field or equivalent relevant experience.
• 5+ years of experience in customer-facing technical roles.
• Ability to lift 45 pounds.
• Valid Passport for frequent international travel.
• Up to 80% (Domestic and International)

The annual salary range is $105000 - $130000 base 

What We Do

Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most important and impactful problems our society faces and expect our products and technology to change the world for the better. We value passion creativity and collaboration to help us overcome existing technological barriers in the industry to create truly innovative products.

Why Work With Us

At Apptronik we don't see a future where man competes against machine. Instead we envision a harmonious world where man and machine coexist. Our mission statement "It is not Man vs. Machine but Man + Machine" encapsulates our belief that the synergy between humans and robots will pave the way for a brighter more advanced future.

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