Senior Customer Success Engineer

Quantum Metric Inc.

Senior Customer Success Engineer

Posted Yesterday

Hiring Remotely in United States

Remote

120K-150K Annually

Senior level

eCommerce • Enterprise Web • Information Technology • Software • Database • Analytics • Business Intelligence

Quantum Metric empowers organizations to leverage data understand customers and build digital products faster.

The Role

Manage a portfolio of clients to lead technical implementation onboarding adoption and growth. Architect solutions configure the Quantum Metric platform build custom JavaScript to capture analytics create dashboards/alerts troubleshoot with browser dev tools and communicate with stakeholders while managing multiple projects.

Summary Generated by Built In

😎 Our Culture

Quantum Metric's number one objective is happy people diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company we understand the importance of building an engaged diverse and fun place to work. We hold regular company-wide events seasonal challenges and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss share and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent to overcoming the barriers faced as Black Hispanic Asian American and Native Hawaiian/Pacific Islander LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion persistence and integrity.

🚀 About the Role

As a Senior Customer Success Engineer at Quantum Metric you will help to support a portfolio of clients and manage the technical details of their implementation onboarding adoption and growth. You will understand the obstacles faced by your clients guide them to define meaningful requirements and create innovative solutions to ensure they are successful in achieving their goals.

🔧 Responsibilities

Adapt quickly to changing priorities and capable of operating in an ever-changing work environment.
Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives define their implementation plan and configure the Quantum Metric platform to satisfy their requirements.
Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts dashboards and reports to give clients real-time visibility to the performance of their digital platforms.

💡 Requirements

5+ years of experience developing implementing or managing digital solutions.
Experience in Professional Services Customer Success Sales Engineering Solutions Consulting or other client-facing roles is preferred
Experience with web technologies analytics front-end development and best practices for UX/UI
Development experience with HTML CSS and JavaScript. Experience with React Angular Vue or native mobile is a plus
Must exhibit proficiency in JavaScript development.
Hands-on experience with digital analytics solutions such as Adobe Analytics Adobe Target Google Analytics Optimizely or Tealeaf
Expert knowledge of browser developer tools to test scripts & diagnose issues
Familiarity with the page load lifecycle & techniques for performance optimization
Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.
Excellent verbal and written communication skills with exemplary presentation skills.
Socially capable and be able to connect with a diverse audience: senior leaders middle managers and individual contributors both technical and non-technical
10% travel
Compensation: $120000 - 150000 base | bonus eligible

💻 Recruitment Process

Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

- Recruiter Screen (30 minutes)
- Technical Assessment
- Hiring Manager Interview (60 minutes)
- Vice President of CSE Interview (30 minutes)
- Chief Customer Officer Interview (30 minutes)
- CEO Interview (30 minutes)

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical Dental Vision Insurance (99% Medical base plan paid by the Company)

FSA DCFSA and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D STD LTD Critical Illness and Accident

Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.

Discounts on Pet Insurance

401k (with employer match) and Options / Equity

13 company holidays

Unlimited Paid Time Off

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits we also offer great perks a flexible work environment and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognition programs

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

RECHARGE PROGRAM (after 3 years disconnect for 3 weeks no email/slack)

🐉 About Quantum Metric

As a leader in digital analytics Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor diagnose and optimize the digital journeys that matter most the Quantum Metric platform offers in-depth customer understanding quantified and tied to core business objectives.

Today Quantum Metric captures insights from 50 percent of the world’s internet users supporting nationally recognized brands in ecommerce and retail travel financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years and has made the Best Places to Work lists by Glassdoor BuiltIn Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds perspectives and life experiences we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change edit and add duties and responsibilities of all job descriptions at any time at its sole discretion and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/

#LI-REMOTE #BI-Remote

Skills Required

5+ years developing implementing or managing digital solutions
Experience in Professional Services Customer Success Sales Engineering Solutions Consulting or other client-facing roles
Experience with web technologies analytics front-end development and UX/UI best practices
Development experience with HTML CSS and JavaScript
Experience with React Angular Vue or native mobile
Proficiency in JavaScript development
Hands-on experience with Adobe Analytics Adobe Target Google Analytics Optimizely or Tealeaf
Expert knowledge of browser developer tools to test scripts and diagnose issues
Familiarity with the page load lifecycle and performance optimization techniques
Strong project and time management skills; ability to multi-task across multiple clients
Excellent verbal and written communication and presentation skills
Ability to connect with diverse audiences: senior leaders middle managers and individual contributors
Willingness to travel up to 10%

What the Team is Saying

Quantum Metric Inc. Compensation & Benefits Highlights

Healthcare Strength—Medical dental vision and mental‑health coverage are emphasized with the employer covering most costs on a base plan and options to upgrade. Mental‑health resources EAP access and virtual care further strengthen the offering.
Leave & Time Off Breadth—Unlimited PTO paid holidays wellness days and a three‑week sabbatical after a set tenure support meaningful rest and recharge. Volunteer time and a dedicated recharge program reinforce time‑off availability.
Parental & Family Support—Paid parental leave is described as generous for both birthing and non‑birthing parents with adoption coverage included. Dependent‑care accounts and family‑oriented programs add further support.

Learn more about Quantum Metric Inc.'s Compensation & Benefits →

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The Company

HQ: Monument Colorado

418 Employees

Year Founded: 2015

What We Do

Quantum Metric is the leader in agentic digital analytics for the enterprise. The company provides the industry's most complete digital experience data helping enterprises understand why customer behavior changes and act with the required speed and confidence for today’s digital demands. Combining the industry’s richest most actionable data set with agentic AI Quantum Metric delivers a simple contextual understanding of customer behavior technical signals and impact as it relates to unique business goals and objectives. Global enterprises rely on Quantum Metric with the company supporting billions of digital interactions each month and reflecting insights from roughly half of the world’s internet users.

Why Work With Us

Quantum Metric is a remote-first unicorn blazing the trail for Continuous Product Design. By using AI and ML to quantify customer struggle our team provides real-time CX insights for enterprise clients. Every day is great here because we blend "rocket ship" innovation with a culture of Passion Persistence and Integrity that puts people first.

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Quantum Metric Inc. Offices

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Remote Workspace

Employees work remotely.

We are a remote-first company and we foster connection through Slack interest channels Employee Resource Groups regional team gatherings and online events.

Typical time on-site:

HQHeadquarters in Monument CO