Field Service Specialist

Modivcare is looking for an experienced Field Services Specialist to perform field investigations, observations and provider relations support at the direction of the Network Operations Manager or the Provider Relations Director. You will support network digitization, platform use and other market specific projects. You will partner with the Network Operations and Provider Relations teams and will report into these teams respectively.

You will...

• Perform scheduled and random visits to healthcare facilities and contracted transportation providers to verify level of service; provider's adherence to contract standards for drivers and vehicles; and provider's on-time performance
• Maintain train-the-trainer certification for Passenger Assistance, Sensitivity & Safety and Defensive Driving
• Randomly attends scheduled training sessions being conducted by third-party trainers to ensure trainers are maintaining the CTAA/NSC instructional standard
• Provide oversight of driver and attendants participation in and compliance with ModivCare's prescribed training curriculum as outlined in the Safe Driver Program
• Support network digitization, platform use and other market specific projects

We are excited to speak to some with the following...

• High School Graduate or General Education Degree (GED)
• 3+ years or related experience
• Current certification from the CTAA and NSC
• Prior audit experience or knowledge of Medicaid guidelines
• Train drivers and attendants using ModivCare prescribed training curriculum
• Valid/current driver's license, clean driving record, and use hands-free mobile phone
• Must be able to travel locally 75%+ within assigned state
• Proficient in Microsoft Word, Excel (can maintain complex spreadsheets) and Outlook

We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package including the following:

• 3 Medical Plans with Prescription Drug Benefits
• 2 Dental Plans
• Vision Benefits
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Legal Services
• Critical Illness, Accident, Hospital Indemnity and Cancer Insurance
• Tuition Reimbursement
• Relocation Services
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare. Because we care...always.

5 brands have joined together for one calling and we recognized an important need--to improve access to care by addressing the social factors that influence patient health outcomes. Our roots as a logistics leader have laid the foundation for our transformation into a tech-enabled healthcare company making better connections to care.

Salary: Starting at $19.17/hour

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.