Financial/Referral Specialist

Department:

37300 Advocate Illinois Masonic Medical Center - Administration: Cancer

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Address: 900 W. Nelson St. Chicago, IL.

Office Hours: 7:00am- 5:30pm Monday-Friday

Major Responsibilities:

• Conducts case by case financial evaluation of all admissions in order to promote funding our future.
• Provides consistently accurate counseling to patients related to insurance verification, cash collections and referral processing to promote growth.
• Communicates and documents patient's financial status and related interventions to the rest of the care team by submitting timely entries into the EMR and utilizing other communication tools to promote physician and associate engagement
• Attends AMG and AIMMC meetings related to financial advocacy to keep current on knowledge of technical systems and regulations.

Education/Experience Required:

• . High school diploma or equivalent. Bachelor's Degree preferred . 1-2 years in a medical setting or equivalent. 2-3 years of customer service experience in a high volume, multiple task, high stress environment. Plus 1 year hospital or medical office collections or financial counseling experience .Experience handling difficult callers, customers and patientsBasic knowledge of managed care and commercial insuranceBasic knowledge of medical terminology and billing and coding practicesFamiliarity with all third party payors . Familiarity with IDPA eligibility for the MANG program . Previous verification experience

Knowledge, Skills & Abilities Required:

• . Excellent communication and customer service skillsDemonstrates excellent ability to establish and maintain effective personal relationshipsComprehensive ability to conceptualize and follow office policies and proceduresAbility to handle stressful situationsAble to function in a high-volume, multiple task environment producing quality workAble to work independently and problem solveStrong interpersonal and telephone communication skillsSolid PC skillsWorking knowledge of automated appointment schedulingPrevious experience with Allegra or patient accounting information systemExperienced in PC and Windows applications and Microsoft Excel
• None

Physicial Requirements and Working Conditions:

• Demonstrates tact and good judgment. Mature, motivated, decisive and flexible. Professional demeanor. Ability to work in a diverse professional and patient population. Ability to work under stressful conditions and with demanding customers. Bilingual in Spanish preferred. Excellent communications skills strong analytical skills- strong interpersonal skills-ability to work independently-ability to make decisions
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.