Flight Operations Manager

• Build and manage trip itineraries from initial request through post-flight close-out including aircraft assignment crew pairing routing and tail optimization across the fleet.
• Coordinate with executive assistants and the principal's office to confirm passenger manifests schedule changes and special requests.
• Maintain the master flight schedule and aircraft utilization calendar; identify and resolve conflicts proactively.
• Manage crew schedules in compliance with company duty/rest policies.
• Prepare and release flight plans including route selection fuel planning weight and balance verification weather analysis NOTAMs and alternate planning.
• Monitor active flights in real time; provide proactive updates to crew on weather ATC delays slot times and routing changes.
• Coordinate diversions mechanical events and irregular operations in partnership with the PIC maintenance and leadership.
• Ensure all required pre-flight documentation (release weather package performance data international docs) is delivered to the crew on time.
• Develop trip cost models for management review in order to provide effective data driven trip authorization processing tools.
• Arrange overflight and landing permits slots PPRs and CIQ coordination for international missions and aspects related to international travel.
• Manage all trip logistics: FBO selection ground handling hangar reservations fuel uplifts lavatory/water service GPU deicing and post-flight services ensuring all aspects of vendor and logistics coordination is covered.
• Maintain accurate trip records in the scheduling platform all post-flight data flight times fuel burn expenses passenger logs is captured for billing tax and SIFL reporting.
• Support BASC audit readiness through clean documentation and SOP adherence.
• Serve as a servant leader of a best-in-class flight operations department to executive leadership and crew.
• Provide concierge-level service while protecting the operational integrity of the schedule.
• Anticipate needs communicate proactively and resolve issues before they escalate. Develop and lead other members of the flight operations team.

• Bachelor's Degree - in Aviation Management Aeronautical Science Business or a related field or equivalent years of experience in lieu of education requirement if applicable
• Minimum of 5 years of experience working with IS-BAO and Safety Management Systems (SMS).
• Extensive customer service experience; strong analytic ability; can make sound/quick business decisions and be systems/technology literate
• Strong written and verbal communication skills with the ability to confidently interface with C-suite executives and executive assistants.
• Strong understanding of weather products NOTAMs fuel planning weight and balance and flight performance basics.
• Exceptional attention to detail with the ability to manage multiple concurrent trips under pressure.

• Aircraft Dispatch License
• NBAA Certified Aviation Manager (CAM)
• 5 Years Experience working in a fast-paced multi-aircraft corporate flight department

What We Do

It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger which is why our leaders build cultures of recognition and inclusion. You are heard and your curiosities are celebrated and championed here.

Why Work With Us

We have built a space where the curious can move freely. Up in title up in skills to the side with teams or back to try something completely new. We help you find your path — because when you win we all win.

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