Food Safety & Quality Assurance Analyst

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online membership-based market we deliver the highest quality healthy and sustainable products at member-only prices while matching every paid membership with a free one for someone in need. Every day we leverage innovative technology and member-first thinking to help our over 1700000+ members find better products support better brands and build a better world in the process. We are also a Certified B Corporation a Public Benefit Corporation and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

Thrive Market is looking for a Food Safety Analyst to own two of our most operationally critical FSQA programs: the Member Incidents & Issues Program and the Hold & Release Program. This role is the first line of response when a product quality or safety concern is raised by a member flagged by a fulfillment center or surfaced through vendor or regulatory signals. The Analyst will also serve as a key operational resource during recalls and crisis events coordinating inventory control and disposition across our fulfillment network.
This is a high-accountability role that requires strong organizational skills a continuous improvement mindset and comfort operating as a functional admin within digital quality management systems. The right candidate will not just execute existing workflows they will actively look for ways to improve them.

• Own end-to-end management of the Member Incidents & Issues Program: triage incoming reports by severity and safety risk conduct and coordinate FC inspections lead vendor communications evaluate root cause submissions track CAPAs and close cases within established timelines
• Coordinate with vendors and finance on inventory credit processing and complaint resolution
• Maintain accurate records of all incidents and issues investigation steps communications and outcomes
• Analyze complaint trends; escalate emerging signals to FSQA and Merch teams for risk assessment; drive measurable improvements in investigation-to-closure cycle time
• Manage the Hold & Release Program across Thrive Market’s fulfillment centers: initiate and release holds gather and evaluate supporting documentation and coordinate accurate execution in inventory systems
• Track hold aging and proactively escalate items requiring disposition decisions to avoid unnecessary inventory impact
• Coordinate inventory identification quarantine disposition and regulatory documentation across FCs in response to recall or withdrawal events
• Support cross-functional communication with FC operations merchandising and vendor partners during crisis events

• Bachelor’s degree in Food Science Microbiology Biology Chemistry or a related field and 2 years of experience in food safety quality assurance or a related role in food manufacturing retail or e-commerce OR 4+ years of experience in food safety quality assurance or a related role in food manufacturing retail or e-commerce.
• PCQI certification or equivalent food safety training
• Working knowledge of FSMA regulations GMP requirements and food recall procedures
• Experience managing consumer complaints including investigation vendor communication and CAPA follow-through
• Strong written communication skills; able to draft clear professional vendor and cross-functional correspondence
• Exceptional organizational skills; able to manage multiple active investigations simultaneously
• Comfortable as an admin-level user within digital quality management or complaint tracking platforms; able to configure workflows troubleshoot issues independently and support colleagues
• Strong general technology aptitude; able to learn new systems quickly and self-resolve issues
• Proficient in Excel Word Google Workspace and similar tools for data entry reporting and cross-functional communication
• Comfortable working in a fast-paced remote environment with distributed teams

• Compensation Description - The base salary range for this position is $80000 - $90000/Per Year. 
• Compensation may vary outside of this range depending on several factors including a candidate’s qualifications skills competencies and experience and geographic location. 
• Total Compensation includes Base Salary Stock Options Health and Wellness Benefits Flexible PTO and more! 
• This position requires traveling to our HQ office in Los Angeles California twice a year for all-company summits; once in the summer and once in the winter.

What We Do

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. We're an online grocery store that delivers the highest-quality organic and sustainable products at member-exclusive low prices. What's more every paid annual membership sponsors a free one-year membership for a family in financial need. Every day we leverage innovative technology and member-first thinking to help our more than 1.5 million members find healthy products support brands making an impact and build a better food future in the process. In 2020 we became a Certified B Corporation making us the largest grocer in the U.S. to earn this coveted qualification.

Why Work With Us

Thrive Market was born out of a mission to deliver better products better brands and a healthier lifestyle to families throughout the United States. Our team is energetic talented and collaborative working together to reach our goal of providing our members with a best-in-class marketplace.

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