Founding Customer Success Manager

About Us

Moonset Health is a fast-growing startup building AI-powered tools that transform documentation and compliance in hospice and post-acute care. We’re obsessed with solving the hardest problems in healthcare operations: reducing documentation drag and making compliance painless so clinicians can focus on patients.

Our nurse users are already saving 3 hours a day taking time back in their lives and providing better care for their patients.

Role Overview

We’re looking for a Founding Customer Experience Lead to own onboarding workflow configuration training adoption support and retention.

This is not a traditional CSM role. You’ll sit close to Product and Engineering configure AI workflows analyze adoption triage issues and turn customer patterns into product improvements.

You’ll work directly with clinicians administrators and compliance teams to get customers live quickly tailor our AI products to each location’s preferences identify adoption gaps unblock issues and ensure customers keep seeing value.

This is a hands-on early-stage role at the intersection of customer success implementation product ops and forward-deployed product work.

Responsibilities

• Onboard new customers and get teams live quickly.
• Train clinicians admins and compliance teams.
• Monitor adoption through usage data customer feedback and frontline support.
• Triage issues unblock customers and coordinate closely with Engineering.
• Build strong customer relationships that drive retention and renewals.
• Create playbooks SOPs automations alerts and support resources to help us scale.
• Surface customer patterns to Product and Engineering and help prioritize improvements.
• Ramp quickly on hospice post-acute care documentation and compliance knowledge.

Who You Are

• 3–6+ years in customer success implementation product ops consulting healthcare ops or a similar customer-facing role.
• Strong customer instincts; trusted by both frontline users and leadership.
• Technically comfortable; fluent with AI tools SQL automations and troubleshooting.
• Clear sociable and fun communicator who can train busy non-technical healthcare teams.
• Operationally rigorous; able to turn messy workflows into repeatable processes.
• High-agency and comfortable in an early-stage startup.

Bonus points if you have:

• Hospice home health SNF or compliance experience.
• Experience with healthcare SaaS EHRs clinical documentation or healthcare operations.
• Familiarity with Datadog and other analytics tools
• Experience conducting product trainings

Why Join Us

• Work directly with happy early-adopter clinicians using the product every day.
• Be one of our earliest employees shaping product culture and process from the ground up.
• Help shape a product that gives clinicians meaningful time back.
• Work with a fun team! We're proud of our product but we're just as proud of our friendly open closeknit culture. We're currently based in Capitol Hill but are planning to upgrade offices to accommodate our growing team.
• Competitive salary equity and mission-driven work.

About Moonset Health

Moonset Health (Summed AI Inc.) is building the clinical co-pilot for senior post-acute care. Our mission is simple: remove documentation drag and make compliance effortless so clinicians can focus on patients. We partner closely with post-acute care teams learn at the bedside and ship improvements weekly.

What We Do

Moonset Health builds AI-powered tools that reduce documentation burden and strengthen compliance for hospice and post-acute care teams.Our AI scribe helps clinicians turn visit recordings into accurate structured defensible notes so nurses can spend less time charting and more time caring for patients. Our customers are already saving up to 3 hours a day.We also help teams tackle the operational and compliance work that slows down care delivery from documentation quality to audit readiness. Our product is built for real clinical workflows: busy field nurses administrators compliance leaders and post-acute operators who need software that is fast practical and trustworthy.Moonset is a fast-growing early-stage startup working closely with clinicians to build AI that actually fits healthcare operations.

Why Work With Us

Moonset is a small fast-moving team with no ego and a lot of ownership. Everyone’s opinion matters good ideas can come from anywhere and we work as one team to solve hard problems for clinicians. We also genuinely like hanging out together! We visit customers in person often stay in Airbnbs together and spend the evenings playing board games!

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