Fraud Analyst

Who we are: 

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more. 

Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive. 

About the Role: 

As an experienced Fraud analyst, you will be responsible for the detection and mitigation of fraud activity on card holders accounts. You will make suggestions to improve policies and how to mitigate risk. You should have extensive experience in the fraud end-to-end lifecycle. You will work closely with colleagues partnering on fraud cases, sharing best practices and risk trends, and providing input on risk mitigation strategies. 

What You’ll Do: 

• Resolve complex card holder inquiries regarding fraud concerns 
• Manage case inventory, incoming calls, and emails within SLA 
• Perform daily review and analysis of suspected fraud activity and complete comprehensive risk assessment.
• Maintain awareness of fraud-related best practices, methods, and technologies; present recommendations to promote optimal use and adoption
• Collaborate with team members, vendors, and other departments to identify fraud vulnerabilities, methods, and trends, and to coordinate fraud-related processes and strategies
• Test, implement, and analyze strategies, models, and systems to detect, prevent, investigate, and mitigate the effects of fraud

What We’re Looking For: 

• 2+ years of related experience with card fraud, investigations, AML, operational risk or equivalent experience, Strong customer service background.
• 2+ years monitoring and performing verification checks for possible fraudulent activity on accounts.
• Seasoned fraud investigator who has in depth knowledge of the end to end fraud cycle.
• Knowledge of investigative procedures and processes utilizing fraud detection software and tools.
• Extensive operational background, knowledge of bank policies, Regulations and procedures.
• Possess strong written and presentation skills to communicate effectively across a variety of audiences.
• Able to effectively work independently with minimal supervision. In a fast paced production environment required.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

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