Fraud & Chargeback Professionals - Fintech at Trendyol - Istanbul / Maslak

Fraud & Chargeback Professionals - Fintech

Trendyol · Istanbul / Maslak

Company

Trendyol

Location

Istanbul / Maslak

Type

Full Time

Job Description

Team: Risk & Fraud

ABOUT THE TEAM

Trendyol Pay is where cutting-edge payment technology meets seamless user experience. This team designs and manages end-to-end payment solutions for millions of users across the globe. Trendyol Pay is focused on building secure, fast, and reliable payment infrastructure not just for today’s needs, but for the future of digital commerce.

We simplify every transaction and elevate user confidence through technology-driven, customer-first design.

Responsibilities

Identify and mitigate high-risk patterns by taking proactive measures to safeguard the company’s financial integrity.

Conduct meticulous reviews of transactions to detect and prevent fraudulent activities.

Drive decision-making processes through rigorous data analysis and evidence-based insights.

Design and deploy adaptive fraud rule sets tailored to various account risk profiles.

Manage end-to-end chargeback workflows and leverage dispute data to refine and enhance fraud detection filters.

Stay ahead of emerging fraud trends and spearhead internal awareness initiatives to foster a security-first culture.

Develop and execute preventative frameworks to mitigate both internal and external fraudulent behaviors.

Monitor card scheme regulations and engineer robust chargeback defense strategies to minimize dispute-related losses.

Coordinate effectively with bank risk departments and card schemes to resolve suspicious activities and streamline operational workflows.

Communicate security concerns to users or merchants, ensuring a balance between robust risk mitigation and a seamless customer experience.

Promptly respond to bank confirmation requests and prepare comprehensive investigation reports in line with industry standards.

Prepare and monitor dispute defense files (Representment) in accordance with technical banking terminology and card network standards

Expected Qualifications

Bachelor’s degree from related fields (Business Administration, Economics, Engineering, Statistics, etc.).

At least 2 years of experience in Fraud and Chargeback processes within the payment systems or E-money institutions.

A strong team player with a solution-oriented mindset, capable of thriving in a dynamic environment.

Ability to adapt to flexible working hours based on operational requirements.

Excellent verbal and written communication skills, with the ability to professionally manage relations with banks and stakeholders.

Familiarity with local payment regulations and AML/KYC standards.

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