Fraud Operations Sr Professl

In this role at Citizens you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself.

As a Fraud Operations Senior Professional you will deliver strong operational and fraud prevention oversight by designing implementing and monitoring processes to mitigate fraud and ensure consistent outcomes.  You will review key business initiatives including new products and practices to assess risks and establish effective controls.  The role requires a deep understanding of fraud risks and emerging threats and the ability to design and strengthen controls to prevent fraud before it occurs.  You will also coordinate governance activities by conducting fraud risk assessments and by analyzing trends and business drivers to enhance performance risk mitigation and control effectiveness.  

Most importantly you’ll feel valued for who you are and supported to achieve what’s important to you personally and professionally!

Primary responsibilities include

• Oversee fraud prevention activities for assigned enterprise-level business units. 
• Provide guidance on fraud policies standards processes and tools.  
• Conduct where appropriate fraud risk assessments.
• Act as a fraud prevention subject matter expert to ensure projects programs processes and product initiatives align with fraud policies and standards.  
• Challenge and advise on new products or services issues key fraud risk indicators and vendor engagements.
• Assist business unit managers in establishing a proactive fraud prevention posture led by evolving data-driven intelligence and solutions to ensure losses remain within risk appetites.
• Review and analyze fraud cases to identify trends and mitigation opportunities. 
• Partner with Fraud and Claims colleagues and Corporate Security and Resilience to ensure the results and learnings from fraud incidents and investigations are effectively leveraged to prevent future fraud incidents.
• Identify emerging fraud prevention risks and control issues in the operating environment while working with the business line to implement action plans to mitigate business impact.
• Collaborate with business lines to ensure appropriate alerting mechanisms and effective requirements for proper authentication are implemented.
• Oversee and coordinate Fraud and Claims assessment and response to enterprise-level BIRAs (Business Initiative Risk Assessments).

• Coordinate with vendors on day-to-day activities including Identity Access Management (IAM) responsibilities for associated applications technical matters projects/enhancement opportunities and vendor business performance reviews. 

• Maintain compliance with vendor requirements and associated applications including completion of Inherent Risk Questionnaires (IRQs) Information Security questionnaires vendor performance reporting and third-party vendor audits

Qualifications Education Certifications and/or Other Professional Credentials

• 8+ years fraud prevention or fraud risk management experience working in the financial services industry.
• Deep understanding of bank products and operations; current fraud prevention and detection techniques; and key processes controls and exposure areas
• Effective influencing and conflict resolution skills
• Strong problem solving and analytical skills attention to detail and the ability to work independently and as part of a team
• Excellent communication skills (oral and written) interpersonal / business partnering and organizational skills.
• Bachelor’s degree in relevant field required. 
• Certified Fraud Examiner Certified Internal Auditor Certified Public Accountant and/or Risk Management certifications preferred.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8:30am - 5:00pm Monday – Friday

Equal Employment Opportunity

Citizens its parent subsidiaries and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age ancestry color citizenship physical or mental disability perceived disability or history or record of a disability ethnicity gender gender identity or expression genetic information genetic characteristic marital or domestic partner status victim of domestic violence family status/parenthood medical condition military or veteran status national origin pregnancy/childbirth/lactation colleague’s or a dependent’s reproductive health decision making race religion sex sexual orientation or any other category protected by federal state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit qualifications performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check which may include initial credit motor vehicle record public record prior employment verification and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

What We Do

As one of the oldest and largest financial services firms in the United States with a history dating back to 1828 we’re committed to providing solutions and expertise that support our customers clients colleagues and communities in what’s next on their own unique journey. We invest in the humans who build the logic ideas and innovations that bring new technologies to life. Investments in AI cloud computing machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us you’ll find a customer-centric culture and a supportive collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation

Why Work With Us

We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits plus a diverse culture of people and perspectives we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving and we believe you can too.

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