Fraud Risk Analytics Sr Analyst

The Fraud Risk Sr Analyst is accountable for monitoring and developing fraud risk strategies for Citizens Consumer Debit & ATM Card accounts with a focus on IT tools and systems to monitor and mitigate fraud. The Fraud Risk Sr Analyst will take the lead in the development of fraud processes strategies and IT controls/tools to mitigate fraud risk during all facets of the Debit & ATM process while balancing customer experience operational and product P&L impacts. Responsibilities include evaluation of new information security tools and processes to enhance detection and reporting on overall Fraud losses and trends in addition to monitoring strategy performance. Reconcile numerous metrics and condense/summarize portfolio performance with recommendations for improvements to information security processes and technologies. 

 Primary responsibilities include

• Monitor and develop fraud strategies tools processes models and ensure that they deliver superior fraud detection while balancing approval rate and product P&L impacts. Explain variances and recommend remedial actions to all stakeholders.  Mine application data to develop segmentation to improve fraud detection and minimize impact to legitimate applications.
• Strong partnership with vendors and Product team effectively managing the fraud controls for new-account application based on ROI.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements Risk Management Framework and internal Citizens Bank Policies and Policy Standards.
• Develop implement monitor and provide performance tracking of fraud strategies and fraud prevention tools and processes.
• Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions
• Effectively manages competing priorities of requests working under strict deliverables

Required Skills/Experience

• 5+ years of advanced analytics work experience preferably in Financial Services industry
• High proficiency with data extraction/mining tools (data processing and analysis) like SQL SAS
• Proficient with Microsoft Office applications; Advanced Excel. PowerPoint 
• Strong problem solving and analytical skills
• Excellent communications (oral and written) interpersonal / business partnering and organizational skills

 Preferred Skills/Experience

• Strong knowledge of the fraud management life cycle and industry trends
• Previous experience with managing fraud application risk at another financial institution is a plus

Education

Bachelor’s Degree in Operations Management Mathematics Statistics Actuarial Sciences Economics Engineering or other quantitative business or technical discipline or equivalent combination of education and business applied experience. 

Master’s degree preferred.

Hours & Work Schedule

• Hours per Week:  40
• Work Schedule:  8:30am - 5:00pm Monday - Friday

Pay Transparency 

• The salary range for this position is $79000 - $95000 per year. Actual pay is based on various factors including but not limited to the work location and relevant skills and experience. We offer competitive pay comprehensive medical dental and vision coverage retirement benefits maternity/paternity leave flexible work arrangements education reimbursement wellness programs and more. Note Citizens’ paid time off policy exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits visit https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens its parent subsidiaries and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age ancestry color citizenship physical or mental disability perceived disability or history or record of a disability ethnicity gender gender identity or expression genetic information genetic characteristic marital or domestic partner status victim of domestic violence family status/parenthood medical condition military or veteran status national origin pregnancy/childbirth/lactation colleague’s or a dependent’s reproductive health decision making race religion sex sexual orientation or any other category protected by federal state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit qualifications performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check which may include initial credit motor vehicle record public record prior employment verification and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

What We Do

As one of the oldest and largest financial services firms in the United States with a history dating back to 1828 we’re committed to providing solutions and expertise that support our customers clients colleagues and communities in what’s next on their own unique journey. We invest in the humans who build the logic ideas and innovations that bring new technologies to life. Investments in AI cloud computing machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us you’ll find a customer-centric culture and a supportive collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation

Why Work With Us

We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits plus a diverse culture of people and perspectives we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving and we believe you can too.

Gallery