Global Account Manager at Definitive Healthcare

At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.

Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community.

For over 10 years, we’ve built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.

One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women’s initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares.

We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women’s empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series.

We’re also a great place to work. For five years in a row, we’ve been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility!

Think you’d be a good addition to our team? Explore our available positions here. We’d love the chance to get to know you.

The continued rapid growth of Definitive Healthcare, combined with the increasing demands of our customers along the life science drug development continuum, has created a need for highly experienced Global Account leaders. The complexity of positioning our host of products and services to client teams (from medical affairs through to commercial analytics) requires deep knowledge of the global biopharma and medical device industries. This role represents a unique and unparalleled opportunity for the qualified candidate.

Your challenge:

As a Global Account Manager (GAM) for Definitive Healthcare, you will take the lead in managing a portfolio of top-tier global biopharma and device accounts, driving the renewal and growth of existing engagements and facilitating the adoption of all Definitive Healthcare product lines across the enterprise. You will utilize your years of experience as a senior salesperson in life science technology and data solutions to deliver intelligent, integrated solutions to our customers’ most pressing business problems. In doing so, you will engage with the highest levels of decision maker (C-Suite) in these crucial accounts and develop deep, lasting relationships that embed Definitive Healthcare in their infrastructure.

Here's what you'll do:

Complex, layered sales processes within global enterprises that will demand exceptional skill in navigating relationships and negotiating contracts at the highest levels
Creation and execution of strategic plans, custom designed for each account, to ensure execution of near-term objectives and long-range targets, including management of an annual cadence of meetings, engagements and workshops with each customer
Navigation of customer relationships on a global basis, with awareness of the nuances of regional purchasing behaviors and varying business needs
Execution of deep consultative sales processes in order to align customer issues and needs with DHC’s suite of solutions
Management of a global quota for each enterprise account (comprised of all DH product lines) and implementation of multi-year plans to achieve renewal and upsell targets
Mapping of centers of authority and budget across these complex organizations
Internally, you will manage complex workflows involving multiple stakeholders across all DH client-facing teams, effectively leading a highly matrixed organization

What you’ll need:

BA or BS degree
15+ years managing and growing top-tier customer accounts, including individual quota carrying experience
The ability to navigate complex, nuanced, multi-product, multi-departmental sales processes
Deep knowledge of the corporate structures, decision-making patterns and buying processes of global life science enterprises
A highly developed skillset around diagnosing client business needs at C-Suite level, and building powerful solutions
Strong knowledge of (and ongoing interest in) the life science industry, and the ability to translate that knowledge into client-facing strategies. You must be a student of the world our customers inhabit.
Understanding of the entire drug development life-cycle, and the varying demands of functional teams from medical affairs and commercial teams through to data and analytics groups
Exceptional, refined writing and presentation skills – allowing you to create and drive strategy with an executive presence and delivery, both internally and externally
A powerful work ethic with tons of energy, humor, compassion, and enthusiasm

Why we love Definitive, and why you will too!

Industry leading products
Work hard, and have fun doing it
Incredibly fast growth means limitless opportunity
Flexible and dynamic culture
Work alongside some of the most talented and dedicated teammates
Definitive Cares, our community service group, gives all of us a chance to give back
Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:

“Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

-Business Development Manager

“Great team. Amazing growth. Employees are treated very well.”

-Research Analyst

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”

-Profile Analyst

If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!

Privacy
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information

Global Account Manager

Company

Location

Type

Job Description

Explore More

Date Posted

Views

Similar Jobs

Account Manager -

Manager, Customer Operations and Support -

Senior Quantitative Analyst - Global Finance -

Senior Manager, Product Manager, Product Studio -

Senior Manager, Accounting Advisory - Skilled Nursing Industry Clients -

Senior Client Success Manager (Political & Advocacy) - Programmatic -