Global Business Process Owner - Order to Cash

At Bose Corporation we believe sound is the most powerful force on earth — and for over 60 years we have been a company built on innovation excellence and independence. Privately owned fiercely customer-focused and driven by our values we continue to lead industries and transform lives through sound. 

Today Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions we are shaping the future of audio technology automotive luxury and premium experiences. We invite you to join us in this transformation. 

The Order to Cash (O2C) process is one of the most critical cross‑functional value streams in a global enterprise spanning Sales Operations Supply Chain Finance and Customer Experience. It directly impacts revenue realization cash flow customer satisfaction and overall operational efficiency.

As transaction volumes increase and business models evolve functional optimization alone is no longer sufficient. Bose is establishing a dedicated Business Process Owner – Order to Cash to provide end‑to‑end accountability for the performance design and continuous transformation of the global O2C process. A defining aspect of this role is the applied use of process mining and AI‑enabled insights to gain objective visibility into process execution and drive fact‑based cross‑functional improvement.

The Business Process Owner – Order to Cash owns the global O2C process end to end from order capture through cash collection. The role sets the process vision operating model performance metrics and transformation roadmap and serves as the single business authority for how O2C operates and evolves across the enterprise.

By leveraging process intelligence advanced analytics and applied AI the BPO drives simplification standardization and scalability—ensuring that decisions related to process design automation and digital enablement are grounded in data rather than functional silos or legacy practices.

End‑to‑End Process Ownership

• Own global O2C process standards controls and performance outcomes across regions and business units.
• Establish governance to prioritize improvements and resolve cross‑functional issues.
• Act as the single point of accountability for O2C process performance.

Performance Management & Insights

• Define and manage O2C KPIs including order cycle time invoice accuracy dispute rates Days Sales Outstanding (DSO) and cash application effectiveness.
• Use process mining to identify bottlenecks deviations and conformance gaps.
• Translate insights into quantified opportunities and prioritized improvement initiatives.

Process Optimization & Re‑engineering

• Lead continuous improvement and end‑to‑end process redesign across order management fulfillment invoicing and collections.
• Identify root causes of delays errors and revenue leakage and validate impact over time.
• Partner with IT and Automation teams to enable simplified standardized and scalable workflows.

Applied AI & Automation

• Champion AI‑enabled and intelligent automation use cases across the O2C lifecycle.
• Prioritize opportunities such as predictive risk scoring automated exception handling and intelligent dispute resolution.
• Ensure solutions deliver measurable business outcomes and align with governance and compliance standards.

Change & Stakeholder Leadership

• Drive adoption through structured change management communication and training.
• Influence senior stakeholders across Sales Finance Operations and Technology without direct authority.
• Foster a data‑driven continuous improvement culture.

Education and experience

• 10+ years of experience in Order to Cash Finance Operations Business Process Management or related roles.
• Bachelor’s degree in Business Finance Operations Information Systems or related field required.
• Proven ownership of complex cross‑functional end‑to‑end processes in a global environment.
• Hands‑on experience with process mining process intelligence or advanced analytics.
• Track record leading process transformation automation or digital finance initiatives.
• MBA or advanced degree preferred.

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Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

What We Do

At Bose Corporation we’re powered by our legendary brands — Bose McIntosh and Sonus faber — bringing together more than 175 years of combined technical expertise craftsmanship and artistry. Founded by Dr. Amar Bose our company is driven by purpose and devoted to advancing what’s possible in audio — creating transformative experiences in the home on the go and on the road.

Why Work With Us

At Bose Corp. we’re united by a simple belief: sound is the most powerful force on earth. It moves us focuses us connects us. It’s why we exist to invent—advancing science and art—to deliver transformative experiences. Join us to invent what’s next—and unleash the power of sound together. Let’s Make Waves.

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