Global Care Navigator (LCSW, LMFT, LPC) - Australia + New Zealand - Evening Hours

We're currently looking for mental health professionals to join our Global Clinical Care Navigation Team! Masters degree in a behavioral health field required and LCSW, LMFT, LPC or equivalent independent licensure preferred. This Clinical Care Navigator will assist our members in Australia & New Zealand, in addition to supporting US and other international members. This position is fully remote but applicants must be located within the US and be willing to work alternate timezone/schedule. 

Working hours for this opportunity: Sunday - Thursday, 6pm-2am EST (3pm-11pm PST)

What you’ll be doing: 

• Utilize active listening and written communication skills to interact with members in the US, Australia & New Zealand by phone, chat, and email.
• Provide consultation, psycho-education, and motivational assistance to address mental health, substance use, and family/relationship concerns.
• Assess for risk and manage member crises by providing in-the-moment support, triage, safety planning, and follow up.
• Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health therapy provider, external benefits, or community resources).
• Synthesize information that must be gathered from various sources and apply good clinical judgment in order to make determinations about interventions, follow up, and ongoing support needs.
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.
• Interact with multi-disciplinary teams such as care support, provider operations, and customer success, to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Assist with special internal projects as well as customer-facing initiatives, as assigned and available.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you:

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Able to work Sunday - Thursday; 6pm - 2am EST (3pm - 11pm PST).
• Knowledge of CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
• Excellent listening, written and verbal communication skills and comfortable interacting with members worldwide.
• Acknowledge and embrace diversity and inclusion.
• Some roles may require alternative hour schedules (3 weeks of training during business hours is standard).
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

The target salary range for this position is $40.00-$47.92/per hour, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.