Global Education Resource Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

The Opportunity

This position works onsite out of our Austin, TX location in the CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

What You'll Work On

The Abbott Global CRM Therapies New Product/Therapy Education Specialist will be responsible for developing training content and programs related to new groundbreaking CRM products/therapies that will be utilized by all healthcare professionals (HCPs) and Abbott Field team audiences.

Using agility, creativity, and strong project management skills the incumbent will be responsible to partner with R&D, Marketing, and Clinical teams to identify new procedural techniques and product/therapy needs by trainee, to design global training solutions to meet these needs, and to develop preliminary training content for Abbott's most novel product and therapies.

Leveraging a passion for innovation and training, the individual will establish what Abbott needs to do during in the early development stages to determine how the training for the new products/therapies will look when deployed. This role is global facing and requires the ability to understand the nuances of procedural techniques globally to be able to proactively develop the relevant training content to help foster a single curriculum and a consistent training experience for all trainees.

Job Responsibilities:

• Partner with R&D and Upstream Marketing, as early as possible in the product development life cycle, to identify procedural and product/therapy trainee needs by participating on the core team
• Participate in pre-clinical/clinical activities and directly engage with HCPs to get their procedure/product/therapy feedback first-hand focusing on the user experience (future trainee) perspective
• Lead the development of comprehensive product launch training for high profile launches that can be deployed into in-person, simulated, or virtual/digital learning environments
• Collaborate with the respective ProfEd and Field training leads/teams to get their feedback on the development of the core training content and proactively plan the hand-off to ProfEd and Field training for a seamless launch
• Partner with Downstream Marketing to help with launch planning as a significant part of new product/therapy launches will be educational
• Deliver new procedure/product/therapy train-the-trainer training to the Global Trainers, Education Specialists and Trainers prior to launch
• Collaborate with other Education Specialists and Trainers to employ a continuous improvement strategy that supports key business objectives and achieves growth targets
• Engage with peers from Abbott divisions as guest speaker on new CRM products and share/ collect best practices
• Lead and ensure positive customer/trainee/trainer experience and global message consistency at programs and become an expert within the designated therapy on trainee needs
• Partner with other stakeholders to keep training curricula as globally consistent and standardized as possible
• Maintain training content on a continuous basis to keep content relevant and current to meet the needs of the trainee
• Drive a culture of best practices, technologies, and tools and as appropriate apply those best practices following adult learning techniques and instructional design principles
• Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments
• Keep current on developments in the field, specifically on product/therapy knowledge, market, and industry trends

Required Qualifications:

• BA/BS degree and 7+ years experience in the design and delivery of training and education programs for medical device industry OR Masters degree and 5+ years experience in the design and delivery of training and education programs for medical device industry.

Preferred Qualifications:

• Deep understanding of CRM device therapy and Abbott's CRM product portfolio
• Functional understanding of R&D, Program Management and Marketing functions
• Strong CRM procedural background experience
• Affinity for educating others and a demonstrated ability to simplify and articulate complex topics effectively
• Ability to contribute with development of simulation training modules
• Experience creating multi-media, experiential rich content in blended learning/virtual environment
• Ability to apply fundamental concepts to conduct needs assessment and design training programs to meet needs
• Excellent computer and software skills in graphics, word processing, authoring programs, etc. to develop presentation/training materials
• Ability to work in highly matrixed organization and geographically diverse business environments
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment
• Strong communication, project management skills to accurately represent project status and deliverables to key stakeholders and management
• Ability to resolve issues and meet project deadlines

Job Requirements:

• Ability to travel approximately 20-30% (domestically and globally).

WHAT WE OFFER

• At Abbott, you can have a good job that can grow into a great career. We offer:
• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

JOB FAMILY:
Product Management

DIVISION:
CRM Cardiac Rhythm Management

LOCATION:
United States > Austin : 8701 Bee Caves Rd

ADDITIONAL LOCATIONS:
United States > Sylmar : 15900 Valley View Court

WORK SHIFT:
Standard

TRAVEL:
Yes, 20 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf