Global Performance Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Global Performance Specialist

Des Plaines, IL

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of .
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Des Plaines, IL Headquarters of Abbott Molecular, we are a division of Abbott Laboratories, a global, diversified healthcare innovator with a legacy of pioneering work in medical diagnostics.

This position is responsible for the Global Service documentation compliance & governance, supports all related audits and CAPA activities, and drives an effective and result-oriented organization.

This position will assist in defining; creating; and maintaining key Division documents and service-level definitions to execute this role.

This will include the processing of:

• Responsible for the Global Service Documentation Compliance & Governance
• Supports all related Audit & CAPA activities
• Drives an effective and result-oriented organization
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Applies engineering and risk management principles in the monitoring and improving instrument subassemblies, systems, or processes.
• Investigates complaints and failures for root causes and recommends corrective and preventive actions.
• Trains and Coaches other Global Service and Support team members on Abbott Molecular Quality Systems.
• Takes an Administrator role for Complaint Management Systems.
• Performs Corrective and Preventive Action investigations individually or as part of a cross-functional team.
• Supports the organization with Audit preparation and responses.
• May perform other duties as assigned.

This position is accountable for Global Service Compliance through leadership and setting precedence in GSS Document Control, Installation, and Servicing. This position will ensure that high-impact programs are defined; resourced; prioritized and implemented in order to achieve a long-range plan. Will work with GSS Area Directors and Managers; R&D; Affiliate Quality, PQA, Manufacturing, and TPD to develop an integrated service strategy.

Major Responsibilities

• Responsible for the Global Service Documentation Compliance & Governance:
  • Ensures the Service & Support organization follows regulatory and quality processes when performing service functions, as well as drives best-in-class practices of ticket documentation
  • Interacts with multiple functions and organizational levels to effectively assess technical, business, and compliance implications of products performance
  • Provide global field action service implementation tracking for the Service Organization
  • Supports and launches reporting mechanism/dashboard of ticket documentation health to proactively determine opportunities for improvement.
  • Trains and Coaches other Global Service and Support team members on Abbott Molecular Quality Systems

• Supports all related Audit & CAPA activities
  • Lead efforts to prepare for internal & external audits related to servicing teams and processes and serve as primary audit Service Contact
  • Ensures overall inspection readiness activities for affiliates, FSEs, and Service personnel.
  • Represent the Global Service Organization in Service CAPAs
  • Project manager Service assigned CAPAs effectively while meeting each milestone deadline.
  • Investigates complaints and failures for root cause and recommends corrective and preventive actions
  • Performs Corrective and Preventive Action investigations individually or as part of a cross-functional team.
  • Supports the organization with Audit preparation and responses.
  • May perform other duties as assigned
  • Drives an effective and result-oriented organization
  • Strong leadership skills with demonstrated ability to create momentum and deliver excellent results.
  • Be a champion of Quality, Lean and disciplined problem-solving throughout service organization and cross-collaboration with other department

BA/BS degree required or 7 years' experience in a Service Operations or Quality role.

Background

• Preferred experience in a technical/quality or operational area and knowledge of the change control process and configuration management.
• Requires working knowledge of the Abbott CAPA process. (CAPA certification is preferred.)
• Experience with audit preparations
• Experience with Corrective and Preventative Action (CAPA) investigations.
• Ability to report on and close out quality investigations.
• Data investigative skills; experience using TrackWise QMS Software, SmartSolve, and/or CMS Next software.
• Knowledge of 21 CFR Part 820 and ISO 13485.
• Must be able to problem solve, manage projects, influence internal and external groups, and provide leadership.

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is

$71,300.00 - $142,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

AMD Molecular

LOCATION:

United States > Des Plaines : 1350 East Touhy Avenue

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 5 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf