Group Finance Manager Unified Offering Strategy, MCAPS

Microsoft Customer Experience & Success' worldwide team of reactive and proactive Support specialists live and work across 191 countries, supporting 46 different languages engaging in customer and partner interactions to drive digital transformation. The CE&S' Support Finance Team acts as a sparring partner for Microsoft WW Support business, a multiple billion $ unit. The experiences span from digital transformation envision dialogs with customers, to delivery of services, customer support and engagement, customer lifecycle involvement driving to customer success. The team partners heavily with corporate leadership groups and with various field communities at a worldwide basis.
The Support Finance Team is looking for an experienced finance leader to be at the center of the Support GTM transformation, focused on the Modernization of Support to provide offerings in line with Cloud consumption expansion. A highly visible role, it requires partnering with key stakeholders: Senior business leaders in CE&S and EGs, as well as key Finance stakeholders across Microsoft. The position will report to the Support Finance Director, and be a key part of the team, contributing to making critical decisions to drive business impact and help influence strategic transformation. If you love challenges, have a passion for results, and have demonstrated exemplary leadership, cross-group collaboration, and business analytics, we want you.ResponsibilitiesCore Responsibilities:

• Key point of contact in the Support transformation to Modern. Partner with biz and EG Finance to ensure
• Partner with margin experts in the team to assess the impact of the entire support offerings portfolio on the Enterprise Support P&L.
• Guide the support offering SMEs to structure the portfolio of offerings through an economic lens.
• Work with offerings team to drive changes to product to meet needs of customers and help increase conversion, retention and penetration into Microsoft Account List.
• Provide support and guidance to finance team to drive planning, reporting and KPI's in line with the offering strategy.

Leadership skills

• Model, Coach & Care
• Broker and driver of discussions that ensures alignment between all the stakeholders, including the Support Offerings team, Support Senior Leaders, Sales Leadership, CE&S Finance, WCB Finance and EG Finance.
• Must be comfortable working with all levels of management and be able to critically evaluate and concisely communicate business issues/risks with conviction to business and finance audiences.

Qualifications Required/Minimum Qualifications

• Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science, or related field AND 6+ years of post-graduate financial analysis, accounting, controllership, or finance work experience
  • OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science, or related field AND 4+ years of post-graduate financial analysis, accounting, controllership, or finance work experience
  • OR equivalent experience.

Preferred Qualifications

• Advanced experience in managing complex and dynamic financial models with multiple tiers of input and output

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
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