Review and evaluate Group Life claim documentation for completeness and accuracy process payments respond to policyholder and beneficiary inquiries ensure regulatory compliance meet production and quality targets mentor reviewers and support claimants compassionately throughout the claims process.

Description and Requirements
The Team You Will Join
On MetLife's Global Customer Service and Operations (GCSO) team customer care is built on trust empathy and a commitment to continuous improvement. Whether guiding customers through life's important moments solving challenges or simplifying processes with innovative technology you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here making a real difference isn't just a goal - it's what we do one conversation at a time.
The Opportunity
The Claim Reviewer is responsible for providing high quality review and payment of claims and also provide compassionate service to our beneficiaries and families of deceased employees to assist with the claims process across the country . This is an exciting opportunity to learn the Group Life claims process and potential to further your development while making a positive impact on our claimants.
Key Responsibilities

• Checks Group Life claim documentation or other company forms for completeness and accuracy.
• Evaluate Group Life claim submissions for accuracy to ensure correct claim payment.
• Evaluate Group Life claim submissions to identify situations requiring referral to Claim Examiner.
• Reviews data from various sources including policyholders; translates it into appropriate media for input into a Windows based computer system (BIOS).
• Respond to written and/or telephone inquiries from policyholders beneficiaries attorneys and families of deceased employees.
• Provide guidance to beneficiaries on claim processes and resolve customer issues swiftly and thoroughly.
• Completes all work within turnaround time to meet department and customer objectives.
• Maintain production and quality standards.
• Ensure compliance with state regulations for Group life claims by sending appropriate notifications.
• Perform support functions as needed.
• Provide high quality timely service to policyholders beneficiaries attorneys families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions.
• Mentor Reviewers as needed
• Provide compassionate call outs to claimants to assist with the claims process and offer additional services.

Required Qualifications

• New hires should live a commutable distance from Oriskany NY.
• Strong communication skills both written and oral.
• Demonstrated critical thinking in activities requiring analysis investigation and/or planning.
• Experience with Microsoft Suite (Word Excel Teams etc.)
• 1+ years Customer Service background with a focus on delivering white glove service to clientele.
• High School Diploma or GED equivalent.
• This role has mandatory paid training starting on September 8. Candidates must be available and present for all training days.

Preferred Qualifications

• 1+ years' experience in a call center. Focus on outbound calls preferrable.
• Prior experience reviewing insurance claims.
• Background in Life Claims (Claim intake and Notice of Loss).
• College Degree or high education.

The expected salary range for this position is $41600 - $54000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health financial wellness and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision dental insurance and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services a retirement pension funded entirely by MetLife and 401(k) with employer matching group discounts on voluntary insurance products including auto and home pet critical illness hospital indemnity and accident insurance as well as Employee Assistance Program (EAP) and digital mental health programs parental leave paid time off paid holidays volunteer time off tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" Fortune World's 25 Best Workplaces™ as well as the Fortune 100 Best Companies to Work For® MetLife through its subsidiaries and affiliates is one of the world's leading financial services companies; providing insurance annuities employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East.
Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future. United by purpose and guided by our core values - Win Together Do the Right Thing Deliver Impact Over Activity and Think Ahead - we're inspired to transform the next century in financial services. At MetLife it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race color national origin religion creed sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability marital or domestic/civil partnership status genetic information citizenship status (although applicants and employees must be legally authorized to work in the United States) uniformed service member or veteran status or any other characteristic protected by applicable federal state or local law ("protected characteristics").
If you need an accommodation due to a disability please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.