Group Product Manager, Telecom

Ready to be a Titan?
We solve real-world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers work closely with our thousands of users to help make their lives easier through technology. We embrace design thinking and agile development to ship hundreds of new features every month. We measure our success based on our customer's success. We strive for real impact.
ServiceTitan is looking for a Group Product Manager with a track record for driving new products and features from concept to successful launch and market adoption. The group product manager will own the development and launch of products for our ServiceTitan Phones Pro product and phone integrations. Phones are the lifeblood of our customers. Over 90% of job bookings are received over the phone by our customers. This means that we have to provide a fantastic experience coupled with extremely high reliability. This role requires strong and proactive leadership of a team and to be an individual contributor driving product initiatives and features. The group product manager will champion best product development practices to deliver phenomenal value and delightful experiences to our customers.
What you'll do:

• Own the product vision and feature roadmap for ServiceTitan Phones Pro and other telephony products. Make that vision a reality by getting buy-in from key stakeholders internally and externally.
• Ensure world-class uptime and availability of our telecommunications offerings by working closely with the infrastructure engineering team and 3rd party vendors.
• Engage closely with our customers to understand their telecommunications needs and translate those into product capabilities.
• Work closely with our Onboarding and Support teams to improve the customer journey and processes to ensure that customers have a delightful experience.
• Represent ServiceTitan as a domain and product expert in customer and prospect meetings and on our online community.
• Work with engineering to build KPI dashboards including those that measure call quality and value delivered by our Phones Pro product.
• Drive quarterly roadmap planning while properly assessing impact and holding other teams accountable to committed outcomes.
• Maintain and foster our relationships telecom vendors and integration partners in assessing needs, defining requirements and managing deliverables.
• Participate in agile product development process, ensure features are prioritized correctly and releases are delivered on time.
• Work closely with our designers, engineers, product marketing and growth teams to perform UX research, design exploration, usability testing, build POCs or launch commercially available products.
• Demo new features to prospects and customers, organize internal and external feedback and manage beta releases.
• Manage backlog of features and enhancements for clients and communicate timing and status to internal teams and customers.
• Effectively assess customer escalations, impact to roadmap and allocate resources accordingly for resolution.
• Drive success and adoption of our products by working closely with product marketing managers in creating internal and external launch plans.
• Assist the telecom implementation team with complex porting request and telecom setup.
• Manage, mentor and motivate your team of eager product managers.

What you'll bring:

• 8+ years of relevant work experience in a product management role with at least 2+ years experience managing people.
• Strong experience in telecommunications (particularly as it relates to VoIP technologies in a SaaS environment) including launching telecom products
• Strong technical understanding of telecom protocols like SIP
• Prior experience in taking a digital product from concept to successful launch a strong plus.
• Strong experience with APIs and 3rd party integrations
• Excellent communication, writing, and presenting skills.
• Proven ability to deliver on commitments and timelines
• Ability to thrive in a dynamic environment and manage multiple competing priorities
• Prior cloud computing / SaaS experience is a plus
• Strong analytical abilities and prior experience with building business cases, data analysis, and problem solving.
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
• Intelligent, quick thinking, and fast learning team player
• 4-year degree from a top university, MBA or related graduate degree strongly preferred

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $150,000 - $216,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.