Growth Client Success Manager

As Client Success Manager, you own Modern Health’s employer relationships from launch through contract renewal. You are responsible for driving product adoption and engagement and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as a product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product teams allows us to continually improve the functionality and benefits of the platform. 

This role reports to the Senior Manager of Growth Client Success. Ideal candidates have prior experience managing large-scale client relationships and are comfortable analyzing data and using it to make strategic and prescriptive recommendations. We’re looking for someone excited to positively impact the lives of millions in a highly visible role.

This position is not eligible to be performed in Hawaii.

• Build and manage strategic relationships with a broad range of stakeholders, including Benefit Managers, HR Executives, and consultants
• Align with clients to define and execute a program strategy for Modern Health that integrates within their broader benefit offerings 
• Partner with clients to meet and exceed their business objectives
• Convert “model” clients into Modern Health champions, leveraging their success for references and case studies
• Drive utilization and engagement; ensure clients and their employees are utilizing key product features to maximize success
• Use account data to understand opportunity/risk
• Drive meaningful outcomes (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
• Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health
• Identify, manage, and resolve client risk areas & escalations and proactively develop solutions to avoid churn 
• Experience working with customers who have diverse employee bases (e.g. variation in function, compensation, geography, warehouse populations, etc.)

• 5+ years experience managing relationships or selling to HR leaders or clients within the B2B tech and/or employer benefit space 
• Strong interpersonal, relationship-building, and listening skills
• A proven track record of success with enterprise accounts 
• Experience and comfort using data to share insights and make actionable recommendations  
• Engaging presentation skills, and a desire to lead projects with high visibility
• Excitement for tackling and building processes around new challenges: you enjoy problem-solving, have a keen attention to detail, and are motivated to drive ongoing team improvement
• The flexibility and agility to work cross-functionally in a fast-paced environment with a sense of urgency and demonstrated initiative and independence
• A sincere interest in and empathy for your clients and co-workers
• Experience working in Salesforce, Gainsight, Jira, Google Suite, and Zoom
• Passion for our mission and understanding of the healthcare/benefits space 
• Intellectually curious and a fast learner
• Strong preference for Spanish fluency