Head of Account Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Account Management in United States.

This role leads and scales the Enterprise and Strategic Account Management teams, driving post-sale revenue growth, retention, and customer value across multiple segments. You will set the strategic direction for account engagement, build high-performing managers and leaders, and implement repeatable frameworks to maximize adoption and ROI. The position combines operational rigor, executive-level relationship management, and talent development in a fast-paced, high-growth SaaS environment. You will partner cross-functionally to remove friction in renewal and expansion processes while ensuring consistent delivery of value to customers. This role is ideal for a strategic thinker with a track record of growing teams, improving net revenue retention, and embedding operational best practices.

• Own net retention, account expansion, and post-sale revenue performance across Enterprise and Strategic segments
• Develop and standardize account engagement strategies, QBR frameworks, and executive alignment processes
• Build repeatable playbooks for renewal, expansion, and adoption to optimize customer outcomes and ROI
• Lead, coach, and mentor first-time managers and emerging leaders to create high-performing account management teams
• Establish operational excellence in forecasting, CRM hygiene, account planning, adoption measurement, and reporting
• Drive proactive risk management and executive sponsor engagement to prevent churn and strengthen relationships
• Act as the customer advocate internally, collaborating with Sales, Product, Marketing, Support, and Engineering to enhance the customer journey

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Requirements:

• 10+ years of experience in enterprise SaaS, account management, or customer success
• 5+ years managing managers and multi-layered teams, with demonstrated success developing first-time managers into strong leaders
• Proven track record in post-sale revenue ownership, net revenue retention, upsell, and expansion metrics
• Exceptional operational discipline in forecasting, CRM hygiene, reporting, and process implementation
• Strategic thinker with the ability to balance scalable efficiency and high-touch engagement models
• Strong executive presence, skilled at C-level engagement, consultative value delivery, and strategic account planning
• Analytical mindset, comfortable using adoption metrics, KPIs, and account health scores to drive action
• Passion for talent development, coaching, and raising performance standards while maintaining team engagement
• Experience in healthcare technology, marketing technology, or privacy/data-compliant environments is a plus

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Benefits:

• Competitive base salary with generous equity (10-year exercise window)
• Fully remote (U.S. only) with a $150/month coworking stipend
• Half-day Fridays and unlimited PTO with a required 2-week minimum
• 16 weeks fully paid parental leave (eligible after 6 months)
• Top-tier health, dental & vision coverage (100% for employee, 80% for dependents)
• “Treat Yourself” days: 2 per year ($100 + a day off)
• Engaging company and department offsites twice a year
• Professional growth opportunities in a fast-growing, mission-driven environment