Head of Client Services Operations

DoiT International is looking for a motivated individual to take on the newly created role of Head of Client Services Operations. Reporting into our VP of Client Services, this critical leadership role will own how we operationalize and manage delivery oriented data, programs and projects as we look to scale with an eye for global continuity, alignment and efficiency. The ideal candidate for this position will possess excellent program management, strong communication skills, data analytics and systems experience. Your role will play a critical component in supporting, enabling, and generating business intel for our rapidly growing Client Services organization.

Target Locations: Eastern or Central Timezones (US or Canada). We’ve created a remote first culture that thrives in a virtual environment so you have the resources you need to connect with talented people around the world. 

Here’s a little more info about us and our culture...

About DoiT:

• For many companies, the journey to cloud transformation can be more like a tangled web of complexity. DoiT International is a global organization that helps teams successfully evaluate, test, migrate, and optimize on the public cloud.
• DoiT International is a world-leading cloud advisory company, Google Cloud’s top partner and Amazon Web Services Premier Partner. Our mission is to enable customers to harness the power of the public cloud at peak efficiency so they can focus on building the best products for their own customers.
• Beyond just a helping hand, we’re building a suite of products to help our customers to optimize every facet of their cloud deployments. As a testament to our deep engineering expertise, over 1,000 tech-savvy companies such as Outbrain, JFrog, and Redislabs trust DoiT International’s Cloud Management Platform as their copilot in the cloud.
• Having raised $100 million from Charlesbank Capital Partners, we’re scaling all aspects of our company — especially around product innovation. DoiT’s Cloud Management Platform is a gamechanger in the industry that helps the developers at tech-savvy companies improve cloud operations, maintain security, control cost, and ensure governance of its growing cloud estate.

Our core values guide us in creating a diverse team, an welcoming and supportive working environment, and a stellar employee experience with plenty of opportunities for personal and professional development. Challenging work, continuous learning, opportunities for promotion as we continue to scale, and a remote-first culture rooted in communication, transparency, and trust help us to attract and retain some of the best talent in the industry and we would love for you to join us on our mission. 

Responsibilities: 

• Strategic Alignment & Collaboration: 
• Develop and launch an integrated global communications plan with programs and initiatives tied directly to CRE business priorities, value creation, and engagement.
• Develop a joint strategy for Headcount Capacity Planning, with quarterly reforecasting, and alignmentment with People Operations on goal and plans.  
• Partner and collaborate deeply with CRE leadership team and our People Strategy Business Partner to enable middle managers to identify, develop, implement, and consistently track key performance indicators across the department
• As part of the CRE leadership team, participate in key discussions that help shape the overall strategy and direction of the department and operational initiatives. 
• Department Operations: 
• Define and implement a data model that aligns the management team on how best to measure success and process improvement
• Uncover opportunities to leverage data and technology that will help drive global alignment, transparency and operating efficiency across the team as we look to elevate and scale the department 
• Manage the evolving technology stack, systems optimization, repeatable processes and associated documentation used by all CREs as we look to support enterprise scalability
• Program Management: 
• Own the strategic development and maintenance of existing and future GCP/AWS partner programs in collaboration with strategic functions and stakeholders across the business.
• Own the CRE Onboarding program and establish a programmatic approach to internal team training and skill development
• Programatize our Customer Training strategy (relative to existing AWS and GCP trainer programs), with a clear external customer training schedule, trainer assignments, maintained and centralized training materials maintenance
• KPI Reporting and Visibility

Requirements:

• Google Analytics, Zendesk, Salesforce.com, and underlying systems are a strong plus
• Project management experience and a successful track record of implementing department strategic initiatives across the organization from the ground up
• Excellent written and verbal communication skills; strong interpersonal skills in working with all functional groups and at all levels
• Self-disciplined and strong time management skills. “Hands on” type that can get things done working alone or with teams
• Experience and familiarity with cloud management and infrastructure or other related technologies such as AWS, Google Cloud, or other Cloud providers
• High skills level for Excel, PowerPoint, Word and other analysis and presentation tools
• Experience working in startups or other fast paced high tech environments is a plus

We put our team first and provide great benefits & perks such as:

• Up to 100% paid health insurance
• Employee Stock Option Plan (ESOP)
• Genuine unlimited PTO policy
• Flexible working hours and a focus on maintaining a healthy work-life balance
• We encourage you to spend 30% of your work time learning new skills and working on your professional development

• Check out our live stats page to learn more about the technologies we use to support our customers
• Dig into some real-world examples of the types of issues we solve and learn more about open-source tools we have developed along the way

#LI-Remote