Head of Customer Engineering, Federal Civilian, Public Sector

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 10 years of experience as a pre-sales engineer at an enterprise technology company, or in a similar customer-facing role.
• 3 years of experience as a pre-sales manager or a people manager in a technical customer-facing role within a sales engineering team.
  
• Experience promoting technology solutions to US Federal Civilian agencies.
  
• Ability to travel up to 25% of the time.

Preferred qualifications:

• Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.

Experience with cloud native architecture in a customer-facing or support role.

Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.

Experience managing a team through business processes, operations and career development, including account mapping, quota setting, quarterly or annual performance management, and managing sensitive information.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering Manager, you will lead a team to engage with business prospects, named accounts, and channel partners to understand and assess customer requirements. You will prepare and present demonstrations of Google's Cloud technologies and address technical objections. You will lead efforts to drive solution innovation, working across the organization to identify the right assets and tools to drive customer adoption. You will manage a diverse team of engineering professionals and maintain the technical profiency to engage directly with prospects and work cross-functionally.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions and deliver enterprise-grade cloud solutions that leverage Google's technology to help companies operate more efficiently and adapt to changing needs.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

The US base salary range for this full-time position is $181,000-$257,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Lead a team of Customer Engineers and build an inclusive and thriving growth culture, focusing on talent strategy and skills development to deliver on successful cloud transformation outcomes for customers and accelerate business goals for territory.
• Foster strong partnerships with key customers across the book of business and provide leadership related to cloud, transformation and industry trends.
  
• Partner with Google Cloud business leadership to define technical go-to-market strategies and execution plan for the team's book of business.
• Balance technical leadership with operational excellence, lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with customers, partners, and prospects.
  
• Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product tests affecting customer satisfaction.