Head of Enablement

At BuildOps we’re building a groundbreaking software solution purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management we’re breaking the mold and building a team that invests in our mission statement. We love driven self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.

As the Head of Enablement you’ll operate at the intersection of strategy and execution. You’ll define how we equip Revenue Marketing BD Professional Services Customer Success Customer Support and our AI Center of Excellence (CoE) with the tools training materials and strategic partnership to deliver mutually agreed-upon exceptional outcomes. You’ll also own the BuildOps Academy as a strategic lever to reduce implementation time-to-value facilitate customer product adoption and enhance internal enablement efforts. You’ll centralize and lead all internal enablement resources and report to our Chief of Staff. If you thrive at the intersection of curriculum architecture change management and operational rigor this is the role for you.

ROLES & RESPONSIBILITIES

• Define and own the multi-year enablement vision and strategic roadmap partnering with senior leaders across GTM Post-Sale our AI CoE and Product to align priorities with business objectives and growth goals

• Define and execute the BuildOps Academy strategy: reduce implementation time to value accelerate customer adoption and serve as a reusable engine for internal enablement

• Lead and develop a team of functional enablement managers and analysts; set priorities performance expectations and a culture of continuous improvement

• Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation review cycles and deprecation

• Embed AI into how enablement content is created personalized and measured—staying current on best-in-class approaches and bringing them into our programs

• Establish and track enablement KPIs (e.g. ramp time certification completion productivity uplift customer time to value Academy engagement) and prepare executive-ready communications that frame progress gaps and investment asks for ELT and board audiences

• Proven track record building and scaling enablement programs across multiple functions (Revenue PS CS or similar) in a high-growth SaaS environment

• Familiarity with AI-powered enablement tooling (e.g. AI content creation personalization engines AI coaching) and a genuine enthusiasm for applying AI to enablement workflow)

• Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision

• Data-driven mindset with experience defining success metrics building dashboards and using insights to iterate on programs

• 5+ years in enablement or learning & development with at least 2+ years in a leadership role managing a team

• Hands-on experience with an LMS including curriculum design content governance and reporting (Docebo strongly preferred)

• Clear compelling communicator who can translate complex product or process information into engaging learning experiences

• This role is hybrid requiring 3 days per week in office. Candidates should be based in Los Angeles San Francisco Raleigh or Toronto.

Join BuildOps the largest commercial trade platform in the country as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a full-scale revolution empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital BOND and SE Ventures backed by Schneider Electric (Reuters TechCrunch LA Business Journal). Our latest investors join our team of industry heavyweights like Next47 former Twitter CEO Dick Costolo former Salesforce President Gavin Patterson and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos boost efficiency skyrocket profitability and ultimately deliver exceptional service.

At BuildOps we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges work with a passionate team and build something extraordinary BuildOps is the place for you. 🚀

Compensation:

• $167000 - $220000 base salary range + annual bonus

What We Do

BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work it replaces disconnected tools and manual workflows with a single system that runs every job from quote to close.At the center of the platform is OpsAI BuildOps' intelligence layer designed for real work in the trades. OpsAI helps dispatchers send the right tech in seconds gives field crews the context they need before they step onsite and helps offices bill clearly and stay on top of cash — all inside the workflows teams already use.Founded in 2018 by a U.S. Army veteran BuildOps exists to give mission-critical trades technology as strong and reliable as they are — so they can operate with clarity when the work is on the line. Today more than 1000 leading companies across North America trust BuildOps to power their businesses backed by Founders Fund N47 Meritech Capital and other top investors.

Why Work With Us

The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread but tight-knit team of go-getters. We are passionate but humble. Unique but fiercely collaborative. And at the end of the day we truly love what we do.

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