Job Description
- Develops and executes on plans to improve the quality, speed and cost of completing service delivery transactions
- Sets challenging goals and measures service delivery performance against these, both at the team and individual levels. Analyzes performance and zone/market trends, and puts in place actions to eliminate service delivery gaps
- Implement processes consistent with company policies and practices and ensures compliance of service provider qualifications for insurance, bonding, safety, and quality assurance
- Develops and manages supplier contracts, promotions, programs, and activities
- Facilitates cross-functional collaboration through regular communications and active teamwork with Account Management, Accounting, IT, the Contact Center, and other Network Services staff. Communicates with clients and customers regularly
- Manages, motivates, coaches, and develops staff and team members, and completes regular performance appraisals
- Bachelor’s degree in Business Administration or equivalent. MBA or Master’s degree in related field preferredÂ
- 8+ years of related experience within logistics or vendor management
- 4+ years of progressively increasing project or management experience and responsibilities
- Strong experience in data analysisÂ
- Previous experience in a consumer service organization with network development, supplier management, and process improvement a requirement
- Quality (black belt or green belt) certification preferred
- United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VA
- #LI-REMOTE
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected]
Date Posted
08/20/2023
Views
18
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