Head of GTM Operations

Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs Notion provides one place for teams to get everything done seamlessly connecting docs notes projects calendar and email—with AI built in to find answers and automate work. Millions of users from individuals to large organizations like Toyota Figma and OpenAI love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays Tuesdays and Thursdays our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

This role will design implement and measure the customer journey (including sales and post-sales) across both our PLG and SLG motions and act as a business partner to senior leaders. They will manage some of the most complex cross-functional work streams across GTM and drive transformational change to innovate our GTM motion.

• Customer Journey Design & Execution: Own the end-to-end customer journey from acquisition through renewal. Design and refine the processes playbooks and handoffs across all GTM motion types (self-serve sales-led partner-led) and align cross-functional leaders on key touchpoints and quality standards.

• Team Leadership & Development: Lead managers and ICs across Sales Ops Partner Ops PS Ops and CS Ops. Set clear priorities and performance expectations build a culture of accountability and continuous improvement and coach managers to develop their own leadership capabilities.

• Sales Operations: Oversee sales planning territory design quota setting and capacity modeling. Ensure pipeline health forecasting accuracy and deal governance while driving adoption of sales processes and tooling.

• Partner Operations: Build and scale operational infrastructure for the partner ecosystem — onboarding performance tracking co-sell coordination and partner-to-sales handoffs — with clear playbooks and health metrics.

• Professional Services Operations: Oversee PS capacity planning project intake utilization tracking and billing coordination. Partner with PS leadership on scalable delivery models and define metrics that reflect delivery quality and customer outcomes.

• Customer Success Operations: Own CS infrastructure: health scoring renewal forecasting QBR frameworks and CS-to-Sales handoffs. Develop segment-calibrated playbooks and ensure tooling and workflows support proactive customer engagement.

• Measurement & Performance: Define and report on GTM operational metrics (win rates pipeline velocity NRR PS utilization partner-sourced revenue etc.). Drive regular operational reviews and surface actionable insights across all sub-functions.

• Cross-Functional Partnership: Serve as the primary operational partner to GTM Enablement Workflows & Technology and Strategy & Analytics — translating operational needs into systems ensuring process adoption and contributing to annual planning and GTM strategy.

• You don’t need to be an AI expert but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

• 10+ years of experience in Revenue Operations GTM Operations or a closely related field with at least 3+ years leading teams

• Experience managing managers — you’ve built and led multi-tiered teams and know how to set up a management layer for success

• Broad functional expertise across multiple sub-functions: Sales Ops Partner Ops CS Ops or Professional Services Ops

• Deep fluency in the B2B SaaS GTM model including pipeline management renewal forecasting partner ecosystems and post-sale operations

• Experience in a PLG or hybrid PLG + sales-led go-to-market environment

• Prior experience supporting a partner or channel ecosystem at scale

• Background working with or in Professional Services or implementation-focused teams

• Experience supporting international GTM operations across multiple regions

• Hands-on experience with core GTM tooling (Salesforce Gainsight Clari Gong or equivalents)

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description we still encourage you to apply. If you’re a builder at heart share our company values and enthusiastic about making software toolmaking ubiquitous we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories consistent with applicable federal state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please let your recruiter know.

Notion is committed to providing highly competitive cash compensation equity and benefits. The compensation offered for this role will be based on multiple factors such as location the role’s scope and complexity and the candidate’s experience and expertise and may vary from the range provided below. For roles based in San Francisco the estimated base salary range for this role is $300000 - $350000 per year.

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What We Do

Notion blends your everyday work tools into one. Product roadmap? Company wiki? Meeting notes? With Notion they're all in one place and totally customizable to meet the needs of any workflow. It's the all-in-one workspace for you your team and your whole company. Mission: We humans are toolmakers by nature but most of us can't build or modify the software we use every day — arguably our most powerful tool. Here at Notion we're on a mission to make it possible for everyone to shape the tools that shape their lives.

Why Work With Us

Here at Notion our work shapes our culture and our culture inspires our work. We seek to hire creative toolmakers that want to be the best in their craft. If every employee is able to focus on being the best toolmaker in their craft we'll be able to achieve our mission of enabling the world to better solve its problems.

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