Head of People Programs & Operations

ClassDojo's mission is to give every child on Earth an education they love.

We started by building a network that connects teachers, children, and families. ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally. They use it to share what’s happening throughout the day through photos, videos, messages, and activities. It is actively used at an unprecedented scale: in over 95% of US schools, reaching ~51 million children in ~180 countries. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with deep backgrounds in education and large scale consumer internet, including Instagram, Netflix, Dropbox, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.

What you’ll do

You will report into the Head of People and lead our small but mighty People Programs & Operations team. As a key member of the People Team, you’ll partner cross-functionally to build data driven, innovative people programs that enhance the team member experience (e,g, performance, engagement etc.). You’ll also create user-centric processes from onboarding to offboarding. In this role, you will directly influence the culture and performance of ClassDojo. Come build with us!

Responsibilities:

1. People Programs and Operations Strategy: Partner with the People Team and leadership to assess needs and align on 12 month priorities
2. Relationships: Build excellent relationships at all levels of the business. Partner closely with Leadership, Talent, Total Rewards, Learning and Development, and People Technology teams.
3. Onboarding: Partner with L&D to ensure team members are onboarded effectively at 30, 60, and 90 day milestones and beyond
4. People Programs: Partner cross-functionally to develop innovative, company-wide people programs and drive follow up actions e.g. performance, engagement etc.
5. Team Member Experience: From onboarding to offboarding, build simple and clear people processes that continuously improve the team member experience, help us scale, and minimize bias
6. Org. Health: Partner with the Head of People to deliver quarterly Org. Health reviews. Leverage qualitative and quantitative data to assess org. health and share themes with leadership and the People Team
7. Team member resources: Establish exceptional People Team documentation and communication channels (Notion pages, templates, slack channels etc.). Team members feel supported and can access the right information at the right time 

Competencies:

1. You are a hands-on, scrappy builder, who can go from 0 → 1. You hold the big picture in mind while digging into the details 
2. You provide clear structure and are able to develop simple, efficient, user friendly processes with supporting documentation 
3. You have clear, concise written + verbal communication
4. You are an excellent problem-solver and comfortable working with data. You disaggregate complex problems, synthesize quant and qual data into simple, actionable strategies
5. You are a strong cross-functional collaborator and thought partner, especially with business leaders and the people team. You are curious and open to feedback
6. You are comfortable moving quickly and adapting to business needs. You raise the bar for speed and scrappiness
7. You are a role model for effective people management. You consistently support and challenge team members to achieve excellent results

You will be a match if:

1. You have 7+ years experience in a Consulting / People Programs / Operations / Experience role or similar.  
2. You have exceptional problem solving skills and enjoy testing and iterating on new approaches
3. You have a track record of building creative HR solutions that address real business needs
4. You have bias towards high freedom + responsibility vs rules based culture
5. You are comfortable navigating ambiguity and changing priorities; can quickly reassess and take highest leverage action

You might be a good fit if:

1. You have experience in high-growth, tech start-up environments
2. You have experience partnering with and building world-class engineering orgs
3. You have a strong talent network / magnet; great people have followed you over time

[1] Some more context:

- ClassDojo's $125m Series D (Forbes) and Sam’s note about it.

- ClassDojo is one of Y Combinator’s Top 100 companies

- ClassDojo's Second Act Comes with First Profits (TechCrunch) and Sam's note about it.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.

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