Head of Support

Head of Support - Job Description
We're HCSS . We're a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is helping customers achieve excellence through our proven, customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we're recognized as a pioneer and leader in our market and nominated the "Best Companies to Work for in Texas" 15 years in a row.
WHO WE NEED :
We're currently looking for a Head of Support to lead our award-winning Support Team as we continue to grow and provide our customers with quality service. If you're a fit, the following things should sound like you:

• Proven success as a manager in the Support Department
• Strong professional presence and confidence interacting with colleagues from entry level through top executives
• Strategic thinker with the ability to come up with out of the box solutions at scale
• Superior verbal and written communication skills
• Heavily invested in the growth and development of team members
• Proven track record driving cross-functional programs and initiatives
• Strong operational excellence skills to drive effective execution of the team's vision and operational metrics
• Eagerness for continuous improvement and change management mastery

WHAT YOU'LL DO :

• Ensure that we uphold a world-class 24x7 technical support experience for our customers, partners, and stakeholders
• Attract, retain, motivate, develop, and lead a team of 45+ support technicians, supervisors, and managers
• Partner with finance partners to ensure responsible oversight of budget spend and forecasting
• Work cross-functionally to drive efficiency, scalability, and effectiveness of the support department
• Foster consistency and accountability across all support verticals
• Build and maintain a cohesive leadership team that facilitates a high-performing culture aligned to the HCSS Mission, Vision, and Values
• Stay up to date with new and upcoming methodologies and technologies related to support
• Constantly review our overall processes and find ways to simplify or improve them
• Provide tools necessary to provide cutting-edge support
• Model good habits of objective creation, check-in, and striving for outstanding results

BENEFITS & PERKS :
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

• Flexibility for you to work in-office or hybrid.
• Medical and Dental Premiums.
• On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
• 401K with match.
• Tuition reimbursement.
• And more!