Head of Workplace Technology

About the Role 

The workplace is being redefined by generative AI intelligent automation and heightened expectations for seamless secure digital experiences. Organizations that succeed will be those that treat AI-powered productivity collaboration and self-service as core platform capabilities—not isolated tools. MarketAxess is investing in a modern AI-enabled workplace powered by Microsoft 365 Copilot and automation. This role exists to own and operationalize that vision ensuring the firm’s global employee experience is secure scalable and measurably more efficient while meeting the rigor required in a highly regulated environment. 

As Head of Workplace Technology you will own the Microsoft 365 tenant endpoint platforms virtual desktop infrastructure and global help desk while embedding AI and automation into everyday operations. You will play a central role in translating AI capabilities into real productivity gains faster issue resolution and operational scale without linear increases in support effort. This role will lead all aspects of end-user computing collaboration and AI-powered productivity across our global workforce. This leadership role combines strategy platform ownership and operational execution responsible for the full lifecycle of workplace technology—from laptops desktops and mobile devices to Microsoft 365 Copilot virtual desktops and global support services. 

The Head of Workplace Technology will report to the Head of Infrastructure & Cloud Enablement. This position will lead a globally distributed team supporting approximately 850+ users in a follow-the-sun model while driving modernization automation governance and a consistently high-quality digital employee experience. 

How You’ll Help Take Us There 

Workplace & AI Platform Strategy 

• Define and execute the firm’s workplace technology and digital employee experience strategy 
• Own the AI-enabled workplace foundation including Microsoft Copilot and agent-based automation 
• Establish governance for AI agent lifecycle management data access boundaries and responsible AI usage 
• Partner with Security Risk Legal and Compliance teams to ensure safe compliant AI deployment 

Microsoft 365 Tenant & Collaboration Ownership  

• Serve as primary owner of the Microsoft 365 tenant including Entra ID Exchange Online SharePoint OneDrive Teams and Copilot 
• Define and enforce tenant-wide standards for configuration security lifecycle management and change control 
• Oversee governance for data protection retention and external collaboration 

End-User Support & AI-Driven Service Delivery  

• Lead global help desk operations ensuring SLAs KPIs and customer satisfaction targets are met 
• Transform support delivery through self-service-first and automation-driven models 
• Design and deploy AI agents and Copilot-powered assistants to resolve common issues reduce ticket volume and improve MTTR 
• Act as senior escalation point for high-impact incidents while minimizing manual intervention for routine requests 

Endpoint Desktop & Mobile Platforms  

• Own lifecycle management for Windows and macOS laptops and desktops mobile devices and endpoint security posture 
• Oversee hardware standards refresh cycles OS patching and upgrades 
• Balance strong security controls with an excellent end-user experience across remote and hybrid environments 

Virtual Desktop Infrastructure (VDI) 

• Own design operation and optimization of Citrix Virtual Apps and Desktops environments 
• Ensure performance availability scalability and security of VDI platforms 

Leadership Delivery & Stakeholder Management  

• Lead and develop a global workplace technology organization across engineering and support 
• Own vendor management licensing strategy budgeting and resource planning 
• Communicate clearly with technical and non-technical stakeholders including executive leadership 
• Deliver reporting on service performance adoption automation impact and user experience 

What We’re Looking For 

• 12+ years of experience in workplace technology endpoint engineering or IT operations within enterprise environments 
• 5+ years of people leadership experience managing global or distributed teams 
• Deep experience operating Microsoft 365 at enterprise scale including tenant ownership and governance 
• Experience deploying or operating AI productivity tools automation platforms or self-service IT solutions 
• Strong background in endpoint management (Intune Jamf) and identity platforms (Entra ID / Azure AD) 
• Experience in regulated environments (financial services strongly preferred) 
• Excellent communication skills with the ability to translate technical and AI concepts into business outcomes 
• Bachelor’s degree in Computer Science Information Technology or equivalent experience 

What Sets this Role Apart 

• Clear ownership of Microsoft 365 Copilot and AI-driven workplace automation 
• Opportunity to shape how AI is responsibly embedded into daily work not just piloted 
• Direct impact on employee productivity service efficiency and operational scalability 
• A leadership role blending strategy platform ownership and hands-on execution 
• Ability to balance technical rigor with enterprise impact. 

What You Can Expect from Us 

• Hybrid Environment: Our employees enjoy a mix of working in the office and from home 
• Free Food: We provide free lunch for employees when they are working in the office. Plus our offices are stocked with snacks 
• Paid Time Off: Competitive PTO package including vacation and personal days sick leave and charity days 
• Generous Parental Leave: Up to 20 weeks fully paid leave 
• 401(k): Dollar-for-dollar employer match up to $17500 
• Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount 
• Wellness Stipend: We provide employees with up to $1K annually towards gym memberships home office equipment and more 
• Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location 
• Tuition Assistance and Professional Development: Benefit from live and on-demand learning role-specific training employee-led Lunch and Learns and guest speakers 
• Core benefits: Highly competitive medical dental and vision programs 

For job positions in NYC NY and other locations where required the estimated salary range for a new hire into this position is $250000 USD to $300000 USD. Actual salary may vary depending on job-related factors which may include knowledge skills experience and location. You may also be eligible for annual cash incentives equity and other benefit programs. 

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status veteran status or any other legally protected characteristic in the location in which the candidate is applying. 

All of your information will be kept confidential according to EEO guidelines. 

What We Do

MarketAxess is on a journey to digitally transform one of the world's largest financial markets enabling the shift from analog phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible ultimately improving transparency efficiency and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns because no one’s ever done this before. But now more than 2300 companies around the world rely on our solutions and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.

Why Work With Us

When we say we have an environment without endless layers we really mean it. You’ll work alongside talented colleagues of all backgrounds and experience in an environment where your voice is valued. You’ll be in the middle of the action where your contributions will be seen and recognized.

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