Help Desk Engineer

Who We Are

Babylist is the leading vertical marketplace and commerce destination for baby, driving purchase decisions for more than 8 million people each year. Utilizing robust proprietary data, patented technology, and unbiased editorial guidance, Babylist recommends expert-tested products to those starting their parenting journey so loved ones can offer their support. Babylist registries connect new parents and their community of family and friends who help plan, prepare, and shop for a child's arrival. Babylist is the generational brand in baby, leading the $67 billion baby products market as the trusted go-to solution for growing families. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com.

Our Ways of Working

We’re a remote-first company with team members located across the United States spanning multiple time zones, so we put in extra effort to make sure we connect and collaborate in ways that make sense for both the individual and for the business. We care about our work but know that we all care about things outside of work, too. Sometimes this looks like being flexible with our time to log on to a critical meeting and other times, it’s our team being flexible for us to attend to life outside of Babylist and as a remote-first company, personal connection is the foundation for the great work we do together. In order to build those relationships, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually. This role will require you to visit twice per month (Oakland HQ), or as needed to facilitate on and off-boarding of employees.

Our Tech Stack

• Okta
• JAMF / Intune
• Google Workspace
• Office 365 / Azure Active Directory
• Mimecast
• Macbooks / Windows Devices
• FreshService  (ServiceNow,  Jira, AutoTask/AutoDesk)

What the Role Is

Babylist is looking for a Help Desk Engineer to join our Corporate IT Team. This team is responsible for the systems and endpoints that all employees use on a daily basis.

As a Help Desk Engineer, you'll work with internal employees to break-fix hardware and provide end-user support for Babylist’s suite of applications as well as work closely with other departmental stakeholders/users to further assess and refine their IT needs and processes. Additionally, you will begin to own and administrate core IT systems at Babylist.

Who You Are

• You have a track record of providing exceptional end user support for Mac (macOS) devices.
• 2-3+ years of demonstrated Mac (macOS) end-user support and troubleshooting 
• You are able to communicate effectively, often times technical issues to people who are not technical
• You are passionate and motivated to problem solve creative solutions
• You value collaboration and working with a strong team. You are excited to support your team and pleased when they support you.
• You know how to roll up your sleeves. We like systems that run well, but when things don't go as planned we support each other.
• Mentoring. You're comfortable and excited about helping others learn their craft.
• Group dynamics. You should be well versed in effective group communication. As the saying goes: strong opinions, lightly held.
• A hunger to learn from your peers and make their jobs easier. We like to learn from each other.
• Exposure to Asset/Inventory Management
• Knowledge of JAMF and the associated MDM of Macbooks
• Exposure to Google Suite of applications
• Working knowledge of Okta & SSO

What You’ll Do

• Work closely with internal end-users to troubleshoot their Macbooks and Windows devices and associated applications
• Provide, as a key stakeholder, internal process refinement of internal IT Systems, processes, and procedures.
• Improve and help maintain existing systems. (JAMF, Intune, Mimecast, Okta, Google Suite)
• Perform custom Onboarding for the New Hire Employee Experience
• Manage an existing collection of hardware.
• Learn and grow  as a Help Desk Engineer

Why You Will Love Working At Babylist

• We are a remote first company and we invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• We believe in exceptional management 
• We are an antiracist organization and doing the work to support differences of all kinds
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

#bi-remote