Home Support Coordinator Utilities

Location: Phoenix AZ (Tempe office)
Schedule: Full-time in-office

At Opendoor we’re on a mission to simplify the process of buying and selling homes by making it easier faster and more cost-effective for our customers.We operate in a high-velocity metrics-driven environment where quality speed and cost all matter and we continuously improve the systems and processes that power our operations.

The Operations Associate will be a key operator in our Central Operations ecosystem owning day-to-day execution and continuous improvement across multiple medium-sized initiatives at once.You will learn our tools and workflows quickly optimize processes and systems at the lowest sustainable cost basis and ensure work is delivered on time with high accuracy. This role is ideal for a self-starter who is comfortable in the details enjoys working with data and can pivot seamlessly as priorities shift.

• Own end-to-end execution for a portfolio of medium-sized operational workstreams keeping each on track against clear SLAs milestones and deadlines.

• Map document and continuously improve processes to reduce cycle time error rates and unit cost while maintaining or raising quality.

• Build maintain and refine trackers and dashboards in Google Sheets to monitor speed accuracy volume and cost metrics; surface trends and recommend changes based on data.

• Use tools such as Atlassian (Jira/Confluence) Salesforce and internal systems to manage work intake ticket routing and status updates across teams.

• Apply AI tools (e.g. ChatGPT Claude Gemini Copilot) to draft SOPs summarize complex cases generate analyses and automate repetitive tasks wherever possible.

• Partner with Accounts Payable and Finance to support invoice processing reconciliations spend tracking and vendor issue resolution; flag anomalies and help drive down cost per transaction.

• Support partnership efforts by helping evaluate and onboard vendors/partners track performance and SLAs and coordinate the operational side of new or expanded partnerships.

• Compile analyze and communicate quantitative and qualitative metrics on speed accuracy and cost for your programs; contribute to root-cause analysis and continuous improvement plans.

• Create and maintain clear current documentation (process maps SOPs playbooks runbooks) so others can execute consistently and at scale.

• 2+ years of experience in operations business operations strategy & operations or a similar execution-focused role in a tech-enabled services or financial operations environment.

• Demonstrated history of improving a process using data (e.g. building a tracker tightening SLAs reducing error rates or lowering cost per transaction).

• Strong proficiency in Google Sheets or Excel (e.g. pivot tables lookup functions filters) and comfort working with large data sets to drive decisions.

• Experience working with productivity and workflow tools such as Atlassian (Jira/Confluence) Salesforce or similar CRM/case-management platforms.

• Hands-on experience using AI tools in your day-to-day work (for example: creating prompts building small automations or copilots or using AI to summarize QA or generate content).

• Proven ability to manage multiple medium-sized initiatives at once prioritize effectively and consistently hit deadlines in a fast-paced ambiguous environment.

• Excellent written and verbal communication skills; able to translate complex operational issues into clear concise updates for stakeholders.

• Must be able to work from Opendoor’s Phoenix office (PHX) on a full-time in-office basis.

• Experience in residential real estate proptech or adjacent industries (e.g. title/escrow mortgage home services).

• Experience in Accounts Payable invoice processing or financial operations supporting high-volume transactions.

• Experience brokering or supporting partnership/vendor deals including tracking performance pricing and compliance against agreed terms.

• Familiarity with basic KPI design and reporting (e.g. SLA adherence turnaround time error rate cost per unit) and/or comfort using BI tools in addition to Sheets.

• Exposure to process-improvement methodologies (Lean Six Sigma continuous improvement) and enthusiasm for building scalable AI-first workflows.

Our compensation reflects the cost of labor across several  U.S. geographic markets and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay for this position is $65000 annually. Pay within this range varies by work location and may also depend on your qualifications job-related knowledge skills and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off 12 paid holidays per year medical/dental/vision insurance basic life insurance and 401(k) to eligible employees.

What We Do

Founded in 2014 Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and confusing. It often comes with unexpected costs the added burden of coordinating multiple third parties and the uncertainty of a transaction falling through. Our goal is simple: build a digital end-to-end customer experience that makes buying and selling a home simple certain and fast. We have assembled a dedicated team with diverse backgrounds and talents across engineering operations design operations mortgage finance legal and more to deliver strong results. More than 85000 customers have selected us as a trusted partner in handling one of their largest financial transactions.

Why Work With Us

We’re on a mission to power life’s progress one move at a time

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