HR Manager, Retail & Field

Tecovas is the first direct-to-consumer western brand, founded with the simple goal of making the world’s best western boots, apparel, and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and Western enthusiasts alike. 

Tecovas is looking for an HR Manager, Retail & Field to implement strategies to enhance employee engagement and satisfaction for our Retail and Customer Experience field employees. Reporting directly to the Director, HR & Recruiting, you will work closely with the People Team, Field Management, and Retail & CX Field Employees to maintain a productive and healthy culture.  As the HR Manager, Retail & Field, you will champion the Tecovas core values every day and facilitate a best-in-class company culture.

This position is based out of Austin, TX but will have the ability to work from in-home and in-office. 

What you’ll do:

• Work cross functionally with HQ teams to develop strong partnerships to ensure our front line employee experience is front of mind in everything we do
• Interface with all levels of the field organizations to ensure employees have the tools they need to deliver a best in class customer experience. 
• Handle employee relations concerns, allegations of misconduct, or violations of company policy by conducting timely investigations
• Develop and implement employee relations strategies, policies, and procedures to promote positive employee engagement and minimize conflicts. 
• Attend and participate in employee disciplinary meetings, terminations, and investigations 
• Advise field management on best practices for resolving employee issues, ensuring compliance with labor laws and company policies 
• Act as a point of contact for employee inquiries and concerns, providing timely and accurate information
• Collaborate with field management to develop and implement retention strategies 
• Conduct exit surveys and interviews to analyze data and identify trends and areas for improvement 
• Collaborate with the Training and Development team to conduct employee training programs on topics such as conflict resolution and performance management 
• Manage and administer Family and Medical Leave Act (FMLA) requests and ensure compliance with federal and state regulations

Experience we’re looking for:

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of experience resolving complex employee relations issues
• Retail experience preferred, but not required
• Proven ability to handle confidential information with discretion and maturity
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Strong analytical and problem-solving skills
• SHRM Certified Professional (SHRM-CP) credential is preferred, but not required

What you bring to the table:

• You have a high degree of professionalism - can interface with all levels of the organization as a primary point of contact for the team
• You are a highly motivated individual with an outstanding work ethic and competitive drive
• You have razor-sharp attention to detail
• You have excellent time management skills with a proven ability to meet deadlines while managing multiple competing priorities
• Exceptional presentation, communication, and interpersonal skills

Full Time Benefits & Perks: 

• We offer insurance plans that pay 99% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• Eligibility to participate in our Corporate Bonus Program
• Paid Parental Leave
• Flexible PTO policy
• Corporate wellness program
• Competitive salary
• Generous employee discounts!

About Us:

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It’s not the easiest or cheapest method, but we’re committed to classic construction techniques that stand the test of time. With 28 retail stores (and counting) across the Austin, Dallas and Southeast regions, we’re bringing western goods into new frontiers and aim to be the most welcoming brand in western. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! 

Hiring process and disclaimer: Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply!