HR Operations Associate

• Deliver prompt personalized and "one-touch" resolutions to HR inquiries across all communication channels including phone email chat and cases
• Act as an empathetic employee advocate by actively listening to concerns anticipating needs and raising complex issues to appropriate teams like HRBPs Generalists and payroll
• Guide employees through self-service options using the HRCM tool while consistently auditing and optimizing these pathways to improve the overall employee journey
• Proactively identify process inefficiencies escalate failing workflows promptly and collaborate cross-functionally to develop practical solutions
• Serve as a dedicated ambassador for the Echostar Way while flexibly supporting daily team tasks on a rotational or as-needed basis

• 1+ years in HR operations service delivery model customer service or employee service center
• Associate's Degree or higher preferred; or an equivalent combination of education and experience

• Experience with or aptitude to learn HR Information Systems (HRIS) and case management/ticketing software
• Ability to effectively navigate and manage high-volume inquiries across multiple communication platforms simultaneously
• Create clear and concise business correspondence employee communications and routine reports to support HR operations
• Exceptional interpersonal and customer service skills to effectively communicate with personnel at all levels of the organization
• Strong ability to read interpret and clearly explain complex HR policies including federal state and local guidelines
• Demonstrated proficiency with Google Suite Microsoft Word Microsoft Excel and the ability to leverage AI to improve daily work efficiency
• Strong troubleshooting skills with a proactive mindset for identifying workflow inefficiencies and suggesting process improvements
• Effectively interact with all levels of organizational staff and company personnel
• Excellent presentation/facilitation organizational analytical interpersonal written/oral communication and customer service skills
• Meet all of EchoStar's performance expectations including but not limited to satisfying all applicable metrics productivity standards goals and proficiencies related to overall performance
• Bilingual capabilities are considered a strong plus

What We Do

Tune into the innovation collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity a sense of pride in your work an openness to adventure and a drive to win we’ll provide the structure to take the next step in your career. This is more than just another job this is your launchpad to achieve your potential and a community dedicated to your growth.

Why Work With Us

At EchoStar we work to create opportunity and cultivate an environment where people thrive. Between our brands our partners our teams and our customers the opportunities are endless. Get started on your next career adventure with EchoStar!

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