HR Tech Account Analyst

Our success as an advisory practice depends upon healthy and growing collaboration with clients, technology vendors, and account teams with the HR Tech Account Manager having ownership of these key relationships. This role demands an attitude of service, attention to detail and an ability to communicate in a constructive, collaborative way with co-workers who may or may not be highly technical.

Lockton assists employers with the HR Technology that enables their organizations to thrive. We partner with employers of all sizes to help them remove the cost and frustration from the core technology systems that support their business while offering objective, vendor-neutral consultation.

Encompassing the HR Technology space, the HR Tech Account Analyst is expected to excel at providing client side configuration support. tracking risks and issues and driving these items to a successful completion. Researching data, organizing information, and effective communication are required strengths. The ability to manage multiple client demands, conflicting agendas, and interpersonal skills will be essential. This position will be responsible for client-side configuration of leading HCM systems.

Additional skills that will be needed include speaking in front of others, competitive intelligence gathering, feasibility of solution analysis, and ensuring issue resolution. The ability to handle many projects at once while delivering superior service is critical to this role. Creative thinking, excellent problem-solving skills, and a can-do attitude will be of great value.

Note: Experience with Payroll, HR, Talent Management, ACA, and/or Benefits technologies is absolutely required, general IT project management will not be sufficient for this role.

http://www.lockton.com/Employee-Benefit-Solutions/Technology-And-Outsourcing

Responsibilities:

• Responsible for ongoing administration for new and existing clients, acting as a liaison between the client, Lockton Teams, and the technology vendor.
• Responsible for client-side configuration support.
• Maintains a strong understanding of the relationship between the core HRIS, modules, and integrated systems and uses this understanding to determine, propose, and implement innovative and effective process improvements creating efficiencies across the client's business.
• Troubleshoots complex application issues by diagnosing causes, identifying solutions, and coordinating corrective actions, escalating issues as necessary.
• Responsible for ongoing issue resolution (post implementation) for new and existing clients specific to carrier and payroll files, communications, enrollments, etc.
• Provide cross-functional expertise across multiple HR technology solutions
• Participate in weekly client implementation meetings, as needed
• Participate in client's site testing
• Audit file feeds, as needed
• Maintain regular training schedule on technology partners system
• Maintain knowledge on technology and carriers' product updates and specific differentiators
• Responsible for routine service, which includes the development and execution of service schedule, participation reporting (if relevant), and coordinating questions/initiatives with the client and technology vendors.
• Meets with clients alone or in conjunction with Account Teams according to standardized client meeting schedules.

Requirements:

• Minimum of a Bachelor's Degree in a business-related field and/or equivalent experience in the insurance, consulting, or technology industry.
• At least 2 years' experience in the insurance, consulting, or technology industry. Experience in employee benefits is a plus
• Excellent customer service skills, with the ability to develop sound relationships with multiple clients and technology vendors
• Strong project management, time management, and organizational skills.
• Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives.
• Advanced working knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint, Access) or similar software applications.
• Experience and knowledge of business protocol and practices, web-based software applications, and systems integration.
• Strong verbal and written communication skills, including ability to clearly document processes. The right candidate understands when circumstances require persuasion, conciliation, assertiveness or another approach and responds appropriately.
• Ability to express complex technical concepts effectively, both verbally and written, and to communicate in a constructive, collaborative way with clients that may or may not be highly technical.
• Ability to build consensus and effectively present best practices/point of view essential.
• Ability to resolve critical project issues and find amiable solutions for all parties, protecting client's interests and timelines. Strong time management, initiative, and interpersonal skills necessary.
• Experience with HCM technologies preferred, such as but not limited to, ADP Workforce Now, UKG, Ceridian, Paylocity, etc.